Job Description

Senior Director of Social Services

Allentown, PA | Full Time, Salary | $70,000 - $80,000

We believe that great people build great communities.

We are seeking a Senior Director of Social Services to provide executive leadership for YMCA social services, housing initiatives, and Allentown branch operations. This role oversees mission-driven programs serving individuals and families experiencing housing instability while ensuring operational excellence, regulatory compliance, community engagement, and measurable outcomes.

Some rewards for joining our team:

• Free YMCA membership - access to all branches!
• Sweet discounts on child care and summer camp programs
• Planning for your future? Ask us how we do it at the Y- it's awesome!
• Medical, Dental, Vision, Disability, and Life Insurances
• Generous Paid Time Off + 6 paid holidays throughout the year
• Supplemental insurance benefits

What is needed for this job as our Senior Director of Social Services:

• Bachelor’s degree in Social Work, Human Services, Public Administration, Business, or a related field
• Leadership experience in social services, housing programs, community development, nonprofit management, or related fields
• Experience supervising professional staff and managing multi-faceted programs
• Experience overseeing budgets, operational performance, and regulatory compliance
• Knowledge of homelessness response systems, housing navigation, coordinated entry, supportive services, and community resources preferred
• Experience with HMIS, data reporting, outcome measurement, or similar case management systems preferred
• Proficiency with Microsoft Office and database systems
• CPR, First Aid, and required YMCA certifications or ability to obtain

The responsibilities we will trust you with as our Senior Director of Social Services:

• Provide strategic and operational leadership for YMCA social service and housing initiatives, including the Allentown Warming Station and Bethlehem Housing programs
• Ensure safe, effective, and compliant program operations that deliver measurable community impact
• Oversee housing navigation, coordinated entry, supportive services, and community resource connections
• Ensure accurate program documentation, HMIS reporting, data integrity, and compliance with funding and regulatory requirements
• Build and maintain partnerships with Continuum of Care organizations, behavioral health providers, housing agencies, employers, and community stakeholders
• Develop program goals, performance measures, and outcome reporting aligned with community needs and YMCA strategic priorities
• Lead, develop, and supervise assigned staff and volunteers, including hiring, training, performance management, and succession planning
• Oversee branch operations to ensure a safe, welcoming, and well-maintained facility environment
• Support membership retention, community engagement, and mission-driven service delivery
• Collaborate with executive leadership on annual operating and capital budgets
• Ensure compliance with YMCA policies, risk management standards, financial controls, and human resource practices
• Represent the YMCA in community partnerships, coalitions, public forums, and stakeholder meetings
• Support fundraising, grant, and community engagement efforts that advance YMCA social impact initiatives

What you can expect:

• Support from an experienced and mission-driven leadership team
• Opportunities to shape and expand innovative housing and social service programs
• Meaningful work that strengthens individuals, families, and communities
• The opportunity to make a lasting impact through one of the region’s leading nonprofit organizations

YMCA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to protected status.

After reading this, if you're thinking "this is me," we want to meet you!

Get the ball rolling with our quick, 3-minute online application.