Job Description

Job Location: Springfield Dirksen Store - Springfield, IL 62702
Position Type: Full TimeEducation
Level: 4 Year Degree
Salary Range: $108,000.00 - $153,000.00 Salary/year
Travel Percentage: Road Warrior
Job Shift: Mon thru Fri
Job Category: RetailOur Mission:  Providing people the skills and resources to become self-sufficient through the power of work.
Our Diversity Statement:  LLGI recognizes our employees’ differences in age, disability, veteran status, ethnicity, national origin, language, race, religion, family and marital status, socioeconomic status, gender identity, sexual orientation, political affiliation, and other unique attributes. The individual differences, life experiences, knowledge, innovation, unique capabilities, and talent our employees bring to the workplace represent an essential part of our culture.
Job Title: Senior Director of Retail Operations
Department:  Retail Operations
Reports To:  Chief Operating Officer
Classification:  Exempt
Safety Sensitive:  Yes
Authorized Driver: Yes
EEO-1 Category:  Executives/Senior Level Officials and Managers
Supervises:   District Managers, Floating Store Managers, E-Commerce Manager, Centralized Processing Supervisor, Director of Logistics Operations
Job

Summary
Provides senior leadership and guidance to Retail and Logistics operations.  Develops strategic goals to ensure systems, procedures, and departments drive profitable growth.  Maximizes revenues from donated goods, products, and services.  Demonstrates a keen understanding of business operations and develops strategic goals to ensure retail and logistics systems, procedures, and departments drive profitable growth.   Guides and promotes employee development.  Ensures satisfactory relationships with internal and external customers.
Essential Job Duties
Senior Leadership/ Retail Operations/ Donations and Services
- Leads and supervises District Managers in the retail store operations and oversight of Store Managers.
- Leads and supervises the E-Commerce Manager and Floating Store Managers.
- Leads and supervises the Director of Logistics Operations
- Provides direct oversight of Donated Goods Retail / E-Commerce /Logistics operations.
- Oversees and directs retail operations and processing of donated goods.
- Oversees and directs logistics operations and aftermarket processes.
- Creates business strategies that optimize organizational capabilities and align communications, accountabilities, resources, internal processes, and ongoing measurement systems to ensure strategic priorities yield sustainable results.
- Develops and executes strategic plans to increase sales, market share, and profitability.
- Conducts market research to identify emerging trends, competitive landscape, and potential partnerships.
- Collaborates with marketing department to create and implement promotional campaigns and strategies.
- Monitors and analyzes business performance metrics, providing regular reports and insights to senior management.
- Champions and builds the LLGI brand and promotes a spirit of accountability and collaboration for retail leadership.
- In partnership with the Vice President of Finance, develops and implements annual budgets and business goals.
- In partnership with Chief People Officer, drive successful onboarding and training initiatives with all levels of staff in the Retail and Logistics departments.
- Collaborates with retail and organizational leadership teams to develop and implement short and long-range plans that project sustainable growth.
- Analyzes sales reports and business results and takes appropriate action to capitalize on strengths and deficiencies of product and market; monitors the sales history of various products to maximize efficiency and sales.
- Oversees new store openings; collaborates with Chief Operating Officer on site selection, and drives execution.
- Works in collaboration with retail management to establish staffing levels and budgets for individual departments and stores.
- Consolidates projected revenues and expenses from individual budgets; monitors department revenues and expenses; investigates variances; implements a plan of action.
- Establishes relationships with vendors; purchases new goods and seasonal inventory.
- Ensures consistency in marketing and branding throughout retail stores.
- Identifies and implements business solutions for retail locations that need specific support.
- Recruits, trains, evaluates, and disciplines staff, documents and communicates performance and behavioral concerns to the Human Resources department; builds a bench of future retail leaders.
- Ensures established policies and procedures are followed; oversees the development of new policies and procedures.
- Partners with Retail Leadership and Human Resources staff on human resources issues.
- Champions the implementation of change and ensures buy-in.
- Builds trust by interacting with others in a way that gives them confidence.
- Travels to locations within the LLGI territory.
Organizational Focus
- Ensures that the customer’s perspective is a driving force behind internal and external customer satisfaction.
- Seeks to understand the customer’s circumstances, problems, expectations, and needs.
- Identifies customer service issues and creates solutions.
- Builds customer awareness around LLGI’s mission.
Process Improvement
- Identifies opportunities, generates ideas to improve and streamline retail operation objectives.
- Initiates action to monitor and coach managers regarding sales targets and retail operations.
- Partners with leadership and retail staff to identify, assess, create and implement process improvement
Safety Fluency
- Enforces and models awareness of safety and loss prevention.
- Ensures that all safety standards are being followed.
Continuous Development
- Leads and embraces the values, vision, and mission of LLGI.
- Initiates action to accomplish objectives by being proactive.
- Seeks to understand individual differences and values to build workplace relationships.
- Actively pursues professional and personal development opportunities.
Performs other duties as required or assigned.
Competencies
Authenticity Courage Influence Business Savvy
Driving Execution Emotional Intelligence Navigating Complexity Entrepreneurship
Compelling Communication Executive Disposition Optimizing Diversity Leading Change

QualificationsEducation, Experience, and Credentials
Requires a bachelor’s degree or equivalent in business administration, operations management or a related field. Master’s degree preferred.
Requires five years of retail experience, operations experience or a combination of both, with a minimum of four years management experience in a multi-unit environment
Requires a valid driver's license, safe driving record, proof of insurance and reliable transportation.
Requires CPR/First Aid certification or ability to obtain certification within six months of employment.
Knowledge, Skills, and Abilities
Requires proficiency with the Google business platform and/or Microsoft Office products including Word, PowerPoint, Outlook, and Excel; and the ability to utilize other software systems such as point of sale and human resource information systems.
Maintains confidentiality of information related to LLGI operations, financial matters, and personnel matters.
Requires excellent leadership, interpersonal, organizational, analytical, problem-solving, negotiation, and collaboration skills; understand statistical process control.
Requires knowledge of and experience with cost management accounting and profit and loss statements.
Promotes diversity and inclusion throughout the organization.
Communicates in a focused and compelling way to convey information and ideas.
Demonstrates sensitivity and the ability to communicate with a diverse population, promoting diversity and inclusion throughout the organization.
Requires knowledge of and experience with financial statements.
Requires a high level of professionalism, integrity, business conduct, and ethical behavior.
Works independently while fostering a strong team atmosphere.
Understands and follows LLGI policies and procedures.
Demonstrates professionalism.
Requires ability to convey information clearly through verbal and written communication.
Interacts with people with disabilities in a manner that enhances their dignity, privacy, and confidentiality.
Requires ability to be consistently at work and on time on scheduled workdays.
Embraces the mission, vision, and values of LLGI.
Physical Requirements
Scope of work includes office, light industrial, and warehouse settings.
Requires ability to work within the context of these environments sitting, standing, walking, bending, reaching, stooping, lifting up to 30 pounds.
Environmental Conditions
Fast-paced environment with short deadlines and regular instances of critical or unusual situations
Requires ability to work in a light industrial/warehouse setting with moderate exposure to heat, cold, dirt, dust, pet hair, mold, metals, rubber, plastics, latex, and other allergens
Subject to work in an office, light warehouse, store showroom, and surrounding grounds setting
Requires frequent travel to LLGI locations
Tools and Equipment
Basic office equipment including computer, calculator, photocopier, printer, scanner, and telephone. Basic retail and/or warehouse equipment, cash register/ point of sale (POS) system, credit card machine.  Company vehicle.
Regular Contacts
LLGI Staff Volunteers/Community Service Workers Vendors/Suppliers
General Public Donors/Customers Service Participants
GII Personnel Representatives from Accrediting Agencies Stakeholders
Landlords