Job Description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Surrounded by the capital’s greenery and most coveted shopping streets, Four Seasons Hotel London at Park Lane seamlessly balances award-winning design with the city’s high notes. Take in views of Hyde Park from sun-drenched rooms and our rooftop spa, enjoy a leisurely meal on our one-of-a-kind al fresco terrace, then stroll to explore London’s famous sights.

Senior Director of Public Relations & Marketing

Four Seasons Hotel London at Park Lane & Four Seasons Hotel Hampshire

At Four Seasons, every story, experience, and guest interaction contributes to our reputation as one of the world's leading luxury hospitality brands. We are seeking an exceptional Senior Director of Public Relations & Marketing to shape the narrative, visibility, and commercial success of two distinct and highly regarded properties within the UK Collection.

This is a rare opportunity for a strategic and commercially minded marketing leader to drive integrated communications, brand positioning, and demand generation across two unique luxury destinations.

The role

Reporting to the Senior Commercial Director, the Senior Director of Public Relations & Marketing will provide strategic leadership for all Public Relations, Marketing, Communications, Content, Social Media, Partnerships, and Brand activity across both properties.

As a key member of the Commercial and Senior Leadership teams, you will be responsible for developing and executing integrated strategies that enhance brand awareness, strengthen reputation, drive demand, and contribute to commercial performance across rooms, restaurants and bars, spa and wellness, meetings and events, and destination experiences.

This role requires a highly collaborative leader who combines creativity, strategic thinking, commercial acumen, and strong stakeholder management skills.

What you will do

• Develop and lead the integrated Public Relations and Marketing strategy for both properties, ensuring alignment with business priorities and revenue objectives
• Drive awareness, consideration, and demand through impactful campaigns across paid, owned, and earned media channels
• Partner closely with Sales, Revenue, Operations, and Food and Beverage leaders to identify opportunities and deliver commercially focused initiatives
• Oversee digital marketing, content strategy, social media, website performance, email marketing, and brand storytelling
• Build and maintain influential relationships with media, journalists, content creators, luxury partners, and industry stakeholders
• Develop strategic partnerships, collaborations, and activations that strengthen brand relevance and drive engagement
• Lead brand positioning and creative direction across all guest facing communications and campaigns
• Oversee photography, videography, creative production, and content creation across both properties
• Manage agency partners and specialist suppliers, ensuring excellent execution, value, and return on investment
• Support reputation management and lead communication strategies during issues or crisis situations when required
• Develop, coach, and inspire a talented multi property team, creating a culture of creativity, accountability, and continuous improvement
• Manage budgets, forecasting, and performance reporting while demonstrating clear commercial impact

What you bring

• Significant leadership experience within Public Relations, Marketing, Communications, or Brand Management
• Experience developing and delivering integrated marketing strategies for luxury, hospitality, travel, lifestyle, or premium consumer brands
• Strong understanding of paid, owned, and earned media disciplines
• Demonstrated success leading high performing teams and managing senior stakeholders
• Excellent commercial awareness with the ability to connect marketing activity to business performance
• Strong media relations experience and established industry networks
• Outstanding communication, presentation, and relationship building skills
• Experience managing agencies, external partners, and creative suppliers
• Strategic mindset combined with a hands on and collaborative approach

What to expect

• Senior leadership position across two flagship Four Seasons properties
• Based across Park Lane and Hampshire, with regular travel between both locations, although office is based regularly at Park Lane
• Direct partnership with Executive Leadership, Commercial Leadership, and Corporate teams
• Opportunity to shape the reputation, positioning, and growth of two exceptional luxury destinations

What we offer

At Four Seasons, we support passionate people who want to grow, lead, and build long term careers within a world class luxury brand.

• Highly competitive remuneration package
• Annual bonus opportunity
• Excellent training and leadership development opportunities
• Strong internal progression opportunities across the Four Seasons global portfolio
• Holiday entitlement increasing with service
• Company Sick Pay
• Life insurance while on duty
• Up to 20 complimentary nights at Four Seasons Hotels and Resorts worldwide, increasing with service, as well as heavily discounted rates at all properties
• 50% discount across UK Four Seasons food and beverage outlets from day one for up to four guests
• Complimentary meals while on duty
• Access to Wellhub for fitness, mindfulness, therapy, nutrition, and sleep support
• Private healthcare support options
• Enhanced maternity and paternity pay
• Season Ticket Loan and Cycle to Work scheme
• Access to Stream for greater pay flexibility and discounts
• Employee recognition programmes including monthly awards and events
• Annual themed team events plus regular social, charitable, and sporting activities

Shape the future of two iconic properties

This is an opportunity to lead one of the most exciting luxury hospitality marketing portfolios in the UK, driving brand relevance, commercial performance, and meaningful guest engagement for two exceptional Four Seasons properties.

We look forward to receiving your application.