nShift is the leading global provider of cloud delivery management solutions (SaaS), we enable the frictionless shipment and return of almost one billion shipments across 190 countries each year. We are headquartered in London and Oslo and have over 500 employees across offices in Sweden, Finland, Norway, Denmark, the United Kingdom, Poland, the Netherlands, Belgium, and Romania.
Our software is used by many of the world leading e-commerce, retail, manufacturing, and 3PL shippers due to us having over 1000 carriers integrated into our platform, nearly 3 times more than our competitors!
If you buy goods online, there is a strong chance that nShift has powered that delivery, so come and join us as we shape the future of shipping, one frictionless journey at a time.
We are creating a new senior role to partner directly with our Chief Customer Officer (CCO) in transforming a post-sales organisation of roughly 140 people across Support, Carrier Integration, and Professional Services, spanning multiple European geographies.
This is not a coordination or reporting role. Given how dispersed the organisation is, this person's presence in our offices — running workshops, working alongside teams, building solutions on the ground — is itself part of how we bring the CCO's leadership closer to the frontline. The role exists to personally own and deliver our highest-priority transformation initiatives, not to track them.
The (Senior) Director Of Post Sales Operations to the CCO will lead the hands-on delivery of transformation initiatives across the post-sales organisation, reporting to the Chief Customer Officer. This is an execution-first role: leading workshops, building AI-enabled tools and workflows, and driving initiatives from idea through to working reality, in close partnership with functional leaders across Support, Carrier Integration, and Professional Services. Frequent travel across our European offices is expected and central to how this role operates.
The area of responsibility includes:
A post-sales organisation this dispersed doesn't transform through dashboards and steering committees alone — it transforms when someone senior enough to matter is in the room, building the solution alongside the team that has to live with it. This role brings that presence and that capability directly into the CCO's leadership, turning strategic priorities into things that actually get built.
At nShift we believe in embracing diversity in all forms and fostering an inclusive environment for everyone which we believe is essential for our continued success. We're an equal-opportunity employer which means that all applicants will receive consideration for employment without regard to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity, or disability status.
Every second, somewhere in the world, a delivery powered by nShift is on its way. From the moment a shopper clicks “Buy” to the moment a parcel is tracked, returned, or exchanged, our technology keeps the experience moving smoothly.
We power the world’s leading Delivery & Experience Management platform, connecting retailers, warehouses, and brands to the world’s largest carrier network: over 1,000 carriers in 190 countries, powering close to a billion shipments a year. That reach, combined with our end-to-end platform, means businesses can scale fast, stay resilient in peak season, and meet rising expectations for choice, convenience, and sustainability.
Born from Northern Europe’s most advanced delivery markets, nShift today supports more than 22,000 customers, giving them the flexibility to scale at peak, the tools to reduce costs, and the confidence to keep customers coming back.
