Looking to build a lasting career? Join a team that is inclusive and embraces all individuals. Intermountain Centers is one of the largest statewide behavioral health and integrated care organizations in Arizona. What does building a lasting career look like?
Intermountain Centers and its statewide affiliates are currently recruiting career-minded individuals interested in opportunities within the largest adult and child service continuum in Arizona.
The Senior Director of Integrated Health Operations reports directly to the Vice President of Clinical Integration and plays a key role in advancing the integration of behavioral health and physical health service delivery. This position ensures coordinated behavioral health, medical and psychiatric workflows, provider capacity optimization, and all member service processes that support timely access and a seamless continuum of care.
The Senior Director does not supervise or manage clinical staff but instead works collaboratively with medical and behavioral health leadership, front desk staff, member services and administrative departments. The Senior Director collaborates to develop, enhance and improve systems, remove barriers, and enhance quality performance. The role also contributes to the development of training, tools, and support practices for ancillary medical staff to enable consistent, efficient, and compliant care processes.
Integration & System Coordination
Partner with the VP of Clinical Integration, VP’s of Clinical Operations, Medical Directors, Chief Medical Officer and other designated staff to strengthen operational alignment between behavioral health and medical health service lines.
Identify gaps in the continuum and develop solutions that improve communication, information sharing, efficiency, and care transitions.
Coordinate cross-functional planning between medical leadership, nursing, member services, billing, and compliance functions.
Medical, Behavioral Health, & Psychiatric Workflow Optimization
Maps, assess, enhance and document workflows related to referrals, intake, provider scheduling, medication management, follow-up visits, and panel management.
Formalize and maintain standardized workflows through policy and protocol for training and compliance.
Monitor workflows developing key indicators to assess effectiveness.
Standardize procedures across sites and modalities (in-person, telehealth) to reduce variability and improve access.
Collaborate with medical leadership to ensure workflows support clinical standards while remaining operationally efficient.
Provider Capacity & Access Management
Analyze provider panel volume, appointment templates, and demand trends to recommend capacity and scheduling strategies.
Work with Medical Team in forecasting for provider staffing models without direct supervisory authority.
Recommend strategies to reduce wait times, high cancellation rates, and other challenges.
Member Service Process Support
Supervises Member Services Department
Collaborate and support central office department and program staff performing this function to ensure member-friendly processes and navigation.
Develop performance metrics related to access, engagement, and member experience.
Training & Ancillary Staff Support
Assist medical, nursing, and administrative leadership in developing training curricula for ancillary support roles such as:
Medical assistants
Front office staff
Member services
Scheduling
Telehealth/virtual care support personnel
Promote consistent practices across all clinical locations and lines of service.
May support Medical Staff with audit and corrective action activities.
Technology & Reporting
Support EHR and documentation optimization efforts that improve clinical workflows and integration between behavioral and physical health providers.
Work with Analytics and Reporting Department to enhance scheduling tools, templates, care coordination functionality, and communication workflows.
Help define data and reporting needs for operational and clinical integration metrics.
Cross-Functional Collaboration
Work collaboratively with:
Chief Medical Officer / Medical Directors
Nursing leadership
Compliance
Revenue Cycle
IT/EHR Systems
Finance
Clinical Training
Bachelor’s degree required; Master’s degree in Healthcare Administration, Public Health, Nursing Administration, or related field preferred.
7+ years of healthcare operations leadership in integrated or behavioral health systems.
Demonstrated experience in workflow design, provider operations, or care integration initiatives.
Strong knowledge of managed care, payer requirements, utilization processes, and access-to-care standards.
Experience using EHR platforms to support workflow optimization and integration.
Excellent facilitation and cross-functional coordination skills.
Regulatory:
Questions about this position? Contact us at HR@ichd.net.
Intermountain Centers is an equal opportunity employer. Intermountain Centers does not discriminate based on age, ethnicity, race, sex, gender, religion, national origin, creed, tribal affiliation, ancestry, gender identity, sexual orientation, marital status, genetic information, veteran status, socio-economic status, claims experience, medical history, physical or intellectual disability, ability to pay, source of payment, mental illness, and/or cultural and linguistic needs, as well as any other class protected by law.
Intermountain Centers is one of the largest non-profit behavioral health and integrated care organizations in Arizona. Intermountain Centers and its Affiliates invest in and are dedicated to serving all members in their communities.
We know it's our people who drive our success. Through the dedication, effort and commitment of our valuable employees, we enjoy a stellar reputation in our industry by providing quality services that are second to none.
Intermountain Centers and its statewide affiliates: Community Partners Integrated Healthcare, Pinal Hispanic Council, Intermountain Health Center, Intermountain Foster Care, Behavioral Consultation Services and MHRI Housing are currently recruiting career-minded individuals interested in opportunities within the largest adult and child service continuum in Arizona.
We want you to join our team! We are focused on inclusion and embrace all individuals and support them to success!
Full range benefits: Medical/HSA, with option for employer contribution, dental, vision, company paid life insurance (with option to buy-up), long term disability, 401K w/match, PTO and PSL; optional short term disability and hospital indemnity. Tuition Reimbursement, Student Loan Repayment Program, Licensure and Continuing Education Reimbursement, EAP, Wellness Program, Referral Bonus.
