Job Description

Position Information

Position Type Professional Staff Faculty Track Position Title Senior Director of Graduate & Professional Admission Systems & Operations Employment Status Full Time Months 12 Campus Portland, ME Description

The Senior Director of Graduate & Professional Admission Systems & Operations (Grad/CPS) serves as a senior member of the Admissions Leadership Team and is responsible for aligning technology, operations, and business processes in support of UNE’s graduate programs (campus-based & online), and continuing professional programs enrollment success.

This is both a strategic and operational leadership role. The Senior Director will partner with Graduate Admissions, the College of Professional Studies (CPS), and other campus partners to understand business goals, varied student journeys, the desired prospective student experience, and the admission and enrollment team’s user needs. The Senior Director will collaborate with the existing Director of Admission Systems (UNE’s Slate Captain), CPS system experts, IT, and other campus partners to determine how the shared Graduate/CPS Slate environment, Salesforce Education Cloud, Banner SIS, and related technologies can best support defined goals.

The role provides strategic leadership for an increasingly complex, multi-platform enrollment ecosystem while remaining directly involved in implementation, testing, and optimization.

About The University of New England

UNE is Maine’s largest private university, with two beautiful coastal campuses in Maine, a one-of-a-kind study-abroad campus in Tangier, Morocco, and an array of flexible online offerings. In an uncommonly welcoming and supportive community, we offer hands-on learning, empowering students to positively impact a world full of challenges. We are the state’s top provider of health professionals and home to Maine’s only medical and dental colleges, a variety of other interprofessionally aligned health care programs, and nationally recognized programs in the marine sciences, the natural and social sciences, business, the humanities, and the arts.

Benefits Overview

• Multiple health and dental plan options, plus vision coverage.
• Up to 8% retirement plan match.
• Generous leave time, including vacation, sick, and personal time, and 12+ holidays per year.
• Educational benefits:
• UNE tuition waiver for employees, spouses, and domestic partners.
• UNE tuition waiver for dependents of employees with 1 year of full-time service.
• 50% tuition reduction if less than 1 year of full-time service.

For more information about our outstanding benefits, please visit: UNE Benefits Overview

Responsibilities

Strategic Leadership

• Lead the team responsible for the management and optimization of Slate CRM for Graduate On-Campus and CPS Admissions, ensuring the instance effectively supports recruitment, application processing, and yield strategies for all programs.
• Partner with admission and enrollment leaders in Graduate Admissions, within the on-campus graduate colleges (Westbrook College of Health Professions, College of Medicine, & College of Dental Medicine), and CPS to understand their business and student experience needs to define how one Slate instance can effectively support aligned and divergent processes with the goal of having an optimized student experience.
• Partner with admission system & operation counterparts, IT, and others to develop a vision for how technology systems and data infrastructure support enrollment goals by optimizing the experience across the student lifecycle.
• Translate business goals and user needs into clear requirements, policies, priorities, success measures, and an actionable systems roadmap.
• Serve as a primary liaison and collaborator with teams across the institution that utilize Slate and other systems (i.e. Banner SIS, Salesforce Education Cloud) for enrollment purposes, serving as the expert for the Graduate/CPS instance of Slate.
• Facilitate shared learning opportunities, identify best practices, and promote resource alignment to achieve operational efficiencies across enrollment units.
• Partner with IT, Institutional Research, and other stakeholders to ensure data integrity and system interoperability.

Implementation, Management, & Analysis

• Operate as a hands-on leader who participates directly in business analysis, process mapping, solution design, configuration, testing, implementation, troubleshooting, and optimization as needed.
• Partner with the Director of Admission Systems (UNE’s Graduate Slate Captain) to build or refine workflows, rules, communications, forms, portals, queries, application processes, reporting solutions, and other CRM functionality.
• Work with Graduate Admissions, CPS Admissions, Information Technology, the Registrar, academic partners, and other stakeholders throughout the university to implement secure, scalable, and sustainable system solutions.
• Conduct regular process and system evaluations to determine if solutions meet business and enrollment goals and deliver the intended student and employee experiences.
• Be a thought partner in translating complex data findings into actionable insights for process and system optimizations.

Team Leadership & Development

• Directly manage the Director of Admission Systems (UNE’s Graduate Slate Captain), providing coaching, professional development, workload planning, and clear accountability.
• Provide strategic direction and remove organizational barriers while valuing and leveraging the Director’s technical expertise and knowledge.
• Jointly establish priorities, solution designs, implementation plans, testing approaches, documentation standards, and measures of success.
• Ensure team members have the training, resources, and support needed to excel in their roles.

Qualifications

Required

• Bachelor’s degree in Business Administration, higher education administration, or related field
• 7+ years of progressive experience in enrollment operations, CRM management within higher education
• 3+ years of supervisory or management experience leading technical or operational teams
• Demonstrated expertise with Technolutions Slate CRM
• Understanding of enrollment management strategies, student lifecycle marketing, and higher education recruitment best practices
• Demonstrated experience translating business needs and user requirements into effective technology and operational solutions.
• Experience managing CRM implementations, migrations, or large-scale system optimization projects
• Experience with CRM/SIS integrations, ideally Slate to Banner
• Excellent project management skills with ability to manage multiple priorities and complex initiatives
• Outstanding communication and interpersonal skills with ability to translate technical concepts for non-technical audiences
• Proven track record of successful cross-functional collaboration and relationship building

Preferred

• Experience supporting graduate, adult, online, professional, or continuing education enrollment.
• Experience with Salesforce Education Cloud or another Salesforce-based environment.
• Experience designing integrations and operating models across multiple CRM or enterprise platforms.

EEO Statement Summary

Consistent with federal and state law and University policy, the University of New England is committed to the fundamental concept of equal opportunity for all of the members of the University community. The University prohibits, and will not tolerate, discrimination in employment, the provision of academic services or in any other area of University life based on race, color, sex, physical or mental disability, religion, age, ancestry, national origin, sexual orientation, gender identity and/or expression, ethnicity, genetic information, HIV status, or status as a veteran. Prohibited bias factors should not motivate decisions regarding students, employees, applicants for admission, applicants for employment, contractors, volunteers or participants in and/or users of institutional programs, services, and activities.

Vaccination Statement (PLEASE NOTE)

Employees in clinical settings must meet the State of Maine’s immunization requirements for clinical activity.

Additional Note

This position is not eligible for H-1B visa sponsorship or STEM OPT extension.

Anticipated Pay Range $90,000 - $110,000

Posting Detail Information

Posting Number 2022PS1018P Open Date 10/22/2026 Close Date Open Until Filled Yes