Job Description

The Sr. Director of Enterprise & Strategic Sales Initiatives will lead the program development and execution of enterprise sales strategy, sales pod strategy, program marketing support, and other strategic initiatives as requested. For approximately 20 enterprise accounts, the Enterprise Accounts Program will primarily focus on relationship penetration and select account health practices that impact sales. The Sales Pod Program will focus on managing 3 selling teams that pursue large complex opportunities and wedges aligned with select offerings and new logos (65/35).

Responsibilities

• Enterprise Sales Strategy: Develop and execute the enterprise sales strategy in alignment with the overall business goals. Collaborate with leadership, sales, operations, and marketing to define target segments, identify growth opportunities, and set revenue targets.
• Client Engagement and Relationship Management: Interface directly with enterprise clients to understand their unique needs, challenges, and objectives. Build and maintain strong, long-lasting relationships with key decision-makers and stakeholders.
• Team Leadership and Development: Lead and mentor a high-performing enterprise sales and operations workforce, providing guidance and support to drive individual, team, and customer success. Foster a collaborative, fast, and results-driven culture.
• Select Account Health Practices: Drive program adherence of enterprise account plans, QBRs, ABM, and scorecards. Act as a point of contact for escalated issues, working to resolve complex challenges and ensuring client satisfaction.
• Sales Performance Metrics Define and monitor key performance indicators (KPIs) for the enterprise sales teams and sales pods, tracking progress toward revenue targets and other strategic objectives. Implement data-driven approaches to evaluate and enhance the effectiveness of enterprise and pod sales efforts. Participate in forecast and pipeline management calls.
• Market Intelligence: Stay informed about industry trends, competitor activities, and market dynamics related to enterprise sales. Provide insights and recommendations to leadership based on market intelligence. Align market intelligence and ABM to drive demand for CBPS solutions and services.
• Offering Development and Market Segmentation: Work closely with Sales, Business Transformation Solutions, Marketing, and Operations to tailor solutions, wedges, and value propositions that meet the specific requirements of enterprise clients and new logos, respectively.
• Sales Pods: Manage the program for CBPS sales pods that pursue large complex opportunities and proactively sell strategic wedges for ‘land & expand’ in clients and new logos. Share and transfer selling skills and knowledge across the sales pods. Maintain and track baseline KPIs, solution viability, buyer personas, and competitive positioning to measure and report success. Partner with sales pod leaders to support and maintain a minimum level of continuity.
• Strategic Initiatives: As requested, assume ownership of ELT approved strategic growth programs.

Qualifications

• Bachelors Degree, MBA is a plus
• Minimum 10 years in Enterprise Sales or Customer Success leadership roles
• Cross-industry knowledge in Business Process Outsourcing, Digital Transformation, Managed Services
• Salesforce, AI agents, MS-Office, Google Docs
• Performance Track Record: History of achieving growth targets in enterprise account portfolios and establishing new strategic growth programs and new logos.
• Leadership and Communication: Strong leadership skills with the ability to inspire and motivate high-performance teams in a matrix organization. Excellent communication and interpersonal skills, with the ability to effectively interface with clients and internal stakeholders. Ability to interface with executive leadership with top tier client base
• Strategic Thinking: Demonstrated ability to think strategically, develop actionable plans, and execute enterprise sales initiatives. Experience in shaping and implementing enterprise-level business strategies.
• Problem-Solving Skills: Proven ability to analyze complex issues, identify root causes, and develop effective solutions. Experience in managing and resolving escalations in a timely and customer-centric manner.
• Client Focus: Deep understanding of enterprise clients' needs and the ability to build strong, trust-based relationships. Commitment to delivering exceptional service and value to enterprise clients.
• Adaptability: Ability to adapt to evolving market conditions, business priorities, and client requirements. Comfortable working in a dynamic and fast-paced environment.

What We Offer:

Competitive pay & benefits!

Comprehensive training and development programs that prepare employees to advance from within.

A company focused on creating a positive work and client environment.

Employee discounts on entertainment, products, and services nationwide!

Come Join Our Team!