This position is for our Extendicare Guildwood, Scarborough, Ontario.

Mission

As the Director of Care, you will contribute to Extendicare’s purpose of Helping People Live Better by leading a high-performing team dedicated to ensuring all residents receive the care they need.

The Director of Care (DOC) is a highly skilled and compassionate leader responsible for delivering exceptional, resident-centered care within a long-term care home. This role oversees all aspects of care operations, ensuring adherence to Extendicare standards, accreditation requirements, and provincial regulations.

Leading and inspiring an engaged team of care professionals is central to achieving an excellent resident experience. Building trusted relationships with residents and their families is essential to resident satisfaction and fulfilling our mission to provide people with the care they need, wherever they call home.

Key Outcomes

• Advocate for resident safety and continuous quality improvement in care delivery.

• Achieve high resident and family engagement, as measured through experience survey results, by caring for each individual as we would our own family.

• Consistently meet or exceed all quality and clinical indicators through effective execution of clinical programs.

• Foster a positive culture and employee experience, increasing overall employee engagement year over year.

• Ensure full regulatory compliance regarding resident care plans, organizational standards, policies, and procedures.

Key Responsibilities

• Cultivate Lead the resident care team, providing daily guidance and fostering a positive, collaborative, and accountable work environment that supports high performance and retention.

• Train Ensure all care staff receive the education required to perform their roles effectively and support ongoing professional development.

• Financial Stewardship Manage the care staffing model in alignment with Extendicare standards and legislated care hours. Assist with budget preparation and variance analysis for the nursing department.

• Comply Monitor and ensure adherence to healthcare regulations, licensing requirements, accreditation standards, and employment legislation, including timely investigations and action plans.

• Risk Management Identify and manage resident issues, mitigate clinical risks, and ensure prompt action on critical incidents in accordance with regulatory requirements.

• Customer Service Apply a customer service mindset by responding to feedback (complaints, recognition, suggestions) from residents, families, vendors, and team members with empathy and professionalism.

• Resident Care Oversee resident assessment and care planning processes, ensuring individualized care plans are aligned with resident preferences.

• Collaborate Work closely with the leadership team and liaise with care staff, residents, and families to optimize care delivery.

• Improve Implement quality improvement initiatives to enhance resident safety, wellness, and satisfaction.

• Strategic Planning Develop operational clinical and staffing plans aligned with home-level strategic priorities.

• Community Partnership Engage vendors on quality initiatives and training; collaborate with community health partners to enhance resident care.

• Values Alignment Uphold and promote the organization’s Mission, Vision, Values, and ethical standards.

Qualifications

• Bachelor’s degree in Nursing (Master’s degree preferred).

• Current, unrestricted Registered Nurse (RN) registration with the applicable provincial licensing body.

• Minimum of 5 years of nursing experience, including at least 2 years in a leadership role within long-term care or a healthcare setting.

• Strong knowledge of long-term care regulations, standards, and best practices.

• Demonstrated leadership, communication, and interpersonal skills.

• Proven ability to collaborate with interdisciplinary teams and build strong relationships.

• Experience implementing quality improvement initiatives that drive positive resident outcomes.

• Proficiency with electronic health record (EHR) systems and relevant technologies.

Core Competencies

• Business Knowledge

• Industry/Regulatory Knowledge

• Program Administration

• People Management

• Customer Service

• Priority Management

Attributes of an Effective Leader

• Strategy Development Understands organizational strategy and sets priorities to achieve goals.

• Self-Motivated & Results-Driven Takes ownership and accountability for delivering high-quality, timely, and cost-effective results.

• Collaboration Builds a collaborative team environment and effectively influences others.

• Effective Communication Actively listens, values diverse perspectives, and communicates with respect.

• Problem Solving Proactively identifies and resolves issues beyond defined role responsibilities.

• Builds High-Performing Teams Develops team capability through coaching, feedback, and continuous learning.

• Data Analytics & Continuous Improvement Uses data to measure performance and drive improvement initiatives.

What Extendicare Offers

At Extendicare, we believe teamwork creates an environment where everyone can reach their full potential. We value each employee, support equal opportunities for growth, and recognize achievements.

As a valued team member, you can expect:

• Continuous mentorship and support for lifelong learning

• Opportunities for advancement and career growth

• A rewarding and meaningful work experience

• Employee Family Assistance Program

• Comprehensive benefits package

About Extendicare

Extendicare is a leading provider of care and services for seniors across Canada. Through a network of 123 owned and operated long-term care homes and home healthcare services supporting more than 10,000 patients annually, we deliver care wherever people call home. Our team of 22,000 dedicated professionals is united by a commitment to quality care and a vision of ensuring all Canadians have access to the support they need to live their best lives.