Job Description

Senior Director, Global Head of Transfer Agency Transaction Processing, US Head of Transformation and India Head of Investor Solutions

We are seeking a highly experienced and strategic leader to serve as Senior Director, Operations Group Manager This role is based out of Pune with accountability across three interconnected areas of the business:

• Global Head of Transfer Agency Transaction Processing
• US Head of Transformation
• India Head of Investor Solutions

In this role, you’ll make an impact in the following ways:

• Provide enterprise-level leadership, strategic direction, and operational oversight across global transaction processing activities, transformation initiatives for the US business, and investor solutions operations in India.
• Operate across geographies, influence senior stakeholders, drive change at scale, and deliver measurable improvements in efficiency, control, client experience, and organizational performance.
• This role is aligned to BNY’s broader objectives of driving operational excellence, enabling growth through transformation, strengthening governance and resilience, and building a scalable global operating model.

Global Leadership: Transfer Agency Transaction Processing

• Lead the end-to-end service delivery and strategic execution of Transfer Agency transaction processing operations, including account maintenance, financial and transfer transactions, rollover processing, correspondence, quality control, and related support functions.
• Accountable for operational excellence, risk and control management, client service, and transformation initiatives including automation and digital process optimization.
• Requires deep Transfer Agency operations expertise, strong people leadership, and proven experience driving large-scale process improvement in a regulated environment.
• Drive scale, quality, and control across a high-volume operation, ensuring strong client outcomes and disciplined service delivery.
• Deliver business and client impact by enhancing client service, improving productivity and accuracy, supporting growth, and building high-performing teams through strong leadership and succession planning.

US Leadership: Transformation

• Own and lead transformation initiatives for the US business, with a focus on operational efficiency, process redesign, automation, digitization, and scalable delivery models.
• Develop and execute strategic transformation roadmaps that align with business priorities and long-term organizational objectives.
• Identify opportunities to improve productivity, reduce risk, optimize costs, and enhance client and colleague experience.
• Partner with cross-functional stakeholders to secure buy-in, manage dependencies, and deliver change initiatives on time and within scope.
• Track transformation outcomes using defined metrics, ensuring benefits realization and sustained adoption.

India Leadership: Investor Solutions

• Lead the India Investor Solutions organization, ensuring strong service delivery, operational resilience, and effective team management.
• Support business growth by building a high-performing, client-focused, and agile operating environment.
• Oversee workforce planning, capability development, and succession planning for the India-based team.
• Ensure alignment between India delivery capabilities and global business needs.

People Leadership and Organizational Impact

• Inspire, develop, and retain a diverse team of leaders and professionals across multiple functions and geographies.
• Champion a culture of ownership, transparency, and execution excellence.
• Ensure robust governance across all areas of responsibility, with strong adherence to policy, regulatory expectations, and internal control frameworks.
• Build trusted relationships with senior internal stakeholders, clients, and cross-functional partners.
• Represent the business in strategic forums and engage effectively with global leadership.

To be successful in this role, we’re seeking the following:

• Significant senior leadership experience in transaction processing, operations and transformation within financial services environment.
• Proven ability to lead large, complex, multi-location teams in a global matrixed organization.
• Deep understanding of financial services operations, risk management, controls, and client service delivery.
• Experience collaborating across regions, including the US and India, with the ability to navigate different stakeholder expectations and operating models.
• Strong executive presence, communication skills, and ability to influence at senior levels.
• A strategic mindset combined with the ability to drive execution and follow-through.
• Demonstrated capability to build high-performing teams and lead through change.
• Strong knowledge of process improvement, operating model design, automation, and change management.
• Ability to balance strategic priorities with tactical execution.

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.