Microsoft's Continuous Improvement (CI) team is seeking a Senior Director, Frontier Continuous Improvement to shape and deliver customer AI transformation engagements with Microsoft Frontier Company by applying CI methods. Microsoft Frontier Company is a new operating business focused on helping customers achieve business transformation through AI by combining deep industry expertise, AI engineering capabilities, services delivery, continuous improvement, and outcome-driven execution.
Our team brings CI to Microsoft’s customer engagements, helping customers translate AI ambition into measurable business outcomes. We use structured problem solving and systems thinking to understand how work happens today and redesign end-to-end workflows across people, processes, and technology. We design better business systems and put them into practice.
As part of a Forward Deployed Engineering (FDE) team, you will bring CI and process design expertise to help customers turn AI opportunities into better business outcomes. Within the Frontier Co. engagement model, you will lead workflow discovery and redesign, working alongside engineers, Industry Advisors, and customer teams to define how work should operate and the technical capabilities needed to support it. You will connect business objectives, process design, and technical delivery, ensuring AI solutions are embedded in workflows that customers can sustain and improve over time.
You will observe work firsthand, quantify current-state performance, and facilitate teams through designing better end-to-end workflows. This includes determining where AI can change how work gets done and establishing clear roles and performance measures. You will translate the future-state design into an actionable implementation plan and stay engaged through delivery and adoption, helping teams measure results and refine the system.
We look for people with demonstrated experience applying CI practices to complex business processes and delivering measurable improvements. Traditional Lean or CI credentials are not required; the ability to put these practices into action is essential. Successful team members think rigorously, navigate ambiguity with resourcefulness, and work across business and technical teams. They influence across organizational boundaries—from frontline teams to senior executives—and communicate clearly to build alignment and drive execution at pace.
If you thrive at the intersection of process design, AI, and hands-on transformation, this is an opportunity to shape how customers build and run AI-powered enterprises. Regular travel to customer locations is required, up to 50%.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day, we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Process Management IC6 - The typical base pay range for this role across the U.S. is USD $130,900 - $277,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $165,600 - $303,600 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
Every company has a mission. What's ours? To empower every person and every organization to achieve more. We believe technology can and should be a force for good and that meaningful innovation contributes to a brighter world in the future and today. Our culture doesn’t just encourage curiosity; it embraces it. Each day we make progress together by showing up as our authentic selves. We show up with a learn-it-all mentality. We show up cheering on others, knowing their success doesn't diminish our own. We show up every day open to learning our own biases, changing our behavior, and inviting in differences. Because impact matters.
Microsoft operates in 190 countries and is made up of approximately 228,000 passionate employees worldwide.
