Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
Technology
The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.
$161,400.00 - $266,300.00
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Travelers' Experience Design team creates solutions that deliver best-in-class experiences for our customers, agents, employees, and partners and drives measurable business impact in the process. We are looking for an exceptional Senior Director of Experience Design to lead our Management Liability (ML) value stream. This role is the primary XD owner for one of BSI's most critical and complex business areas, partnering directly with ML business and technology leaders to embed experience design at the heart of the stream's strategy.
The ideal candidate is a seasoned design leader who is equally at home in a boardroom and a design review. They bring sharp business acumen, deep XD craft, and the ability to build trusted relationships with senior stakeholders while developing a high-performing team of designers. They are outcome and ROI-oriented, comfortable with ambiguity, and skilled at translating complex business priorities into clear, compelling design direction.
In this role, you will lead a team of 4-5 XD practitioners aligned to the ML value stream, providing strategic direction, active coaching, and quality oversight across their work. You will be embedded in ML planning forums and product development processes, ensuring XD has a seat at the table before decisions are made. Expect to spend time partnering with ML business and technology leaders, driving design direction for the Guidewire (Strategic Platform) implementation, and contributing to cross-BSI XD initiatives in partnership with the Group XD Lead and your peer SD. Your role is dynamic and balances strategic leadership with hands-on design direction, and business partnership with team development. Applicants must be authorized to work for ANY employer in the US. The company does not sponsor/support H-1B petitions, TN, or Forms I-983/STEM OPT, this this role.
Value Stream Experience Strategy: Define and steward a clear experience vision and roadmap for ML, grounded in user needs and aligned to business priorities. Translate business goals into measurable experience outcomes and report on XD impact using the BOX measurement framework (Behavioral, Operational, Experience).
Team Leadership and Development: Lead, coach, and grow a team of 4-5 XD professionals. Set clear goals, provide active feedback, conduct performance reviews, and build individual development plans. Create a team culture where people do their best work and grow their careers.
Strategic Business Partnership: Serve as the primary XD voice for ML while embedded in leadership forums, strategic planning sessions, and product development processes. Build trusted relationships with ML business and technology leaders and advocate credibly for users and experience quality at every level.
Design Execution and Quality: Provide design direction on complex, high-stakes initiatives including the Guidewire (SOR + RQI) implementation. Ensure quality and rigor of research, design, and measurement deliverables. Maintain consistency with BSI XD and enterprise design standards.
Cross-Stream Collaboration: Partner with the Group XD Lead and Surety Senior Director to ensure consistency in XD approach across BSI. Participate in BSI XD leadership forums, contribute to shared practices and standards, and surface patterns from ML that have function-wide implications.
Operational Excellence: Manage team capacity and allocation, work intake and prioritization in partnership with the Group XD Lead, and delivery visibility. Ensure the team is focused on the highest-value work and that commitments are trackable and communicated proactively.
Perform other duties as assigned.
Experience in a related field, such as HCI, VCD, Service Design, Anthropology, etc.
Twelve years of related experience.
Three years of leadership experience (formal management or other).
Advanced knowledge of most areas, expert level knowledge and application three or more, and the ability to teach others at an advanced level:
Design research
Information architecture
Interaction design
Visual design
Content design (strategy, writing, editing for interaction)
Information design
Service design
Prototyping
Presentation and communication
Collaboration and facilitation
Design strategy
Usability testing
Data analysis
Design systems
Bachelor’s degree or its equivalent in work experience.
Ten years of related experience.
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/
Travelers provides insurance coverage to protect the things that are important to you – your home, your car, your valuables and your business. We have been around for more than 170 years and have earned a reputation as one of the best property casualty insurers in the industry because we take care of our customers, agents, brokers, communities and each other.
Every day, our approximately 30,000 employees and 13,500 independent agents and brokers in the United States, Canada, the United Kingdom and Ireland help provide peace of mind to our customers.
Our expertise and focus on innovation have made us an industry leader and the only property casualty company in the Dow Jones Industrial Average. Our history of advancements has propelled our company, and our industry, to deliver higher standards – from writing the first auto and space travel policies to founding the Travelers Institute for public policy and launching a hybrid car discount.
By minimizing risk, preventing loss and helping our customers prepare for the unknown, Travelers’ comprehensive products and services enable individuals and businesses to feel confident and secure about the future.
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