Job Description

The Senior Director of Enterprise Risk & Compliance provides strategic leadership and oversight of CARE USA’s enterprise-wide risk management, compliance, safety, security, and insurance programs.

This role is responsible for identifying, assessing, monitoring, financing, and mitigating risks across CARE’s global operations, with particular emphasis on:

• Enterprise Risk Management (ERM)
• Staff safety, security, and road safety
• Insurance and risk financing strategy
• U.S. regulatory, political, and compliance risks
• Duty of care, crisis management, and governance

Operating in a complex humanitarian and development environment spanning fragile and conflict-affected contexts, the role ensures CARE USA maintains a strong risk culture, meets its legal and ethical obligations, and protects its people, programs, assets, and reputation through both mitigation and appropriate insurance coverage.

This is a mission-driven, forward-looking leadership role designed for an executive who combines deep technical expertise with strong strategic, ethical, and organizational leadership skills.

The Senior Director is a key advisor to the CFOO, Executive Leadership Team (ELT), Audit & Risk Committee, and Board, and works closely with Country Offices, Regional Management Units, Legal, Internal Audit, Finance, Supply Chain, HR, Digital, and external insurance brokers and advisors.

RESPONSIBILITIES

Enterprise Risk Management (ERM) Governance, Assurance & Stakeholder Management

• Lead and continuously strengthen CARE USA’s ERM framework, ensuring alignment with Board expectations, CARE International standards, and leading practices.
• Facilitate enterprise risk assessments, scenario planning, and stress testing across strategic, operational, financial, compliance, safety, and reputational risks.
• Maintain and regularly update the enterprise risk register, including risk appetite, tolerance levels, and mitigation strategies.
• Embed risk-informed decision-making across programs, investments, and operational activities.
• Deliver clear, actionable risk dashboards and reporting to the ELT, Audit & Risk Committee, and Board.
• Serve as the primary risk and insurance counterpart to the Audit & Risk Committee and Board.
• Coordinate with Internal Audit to align assurance activities with top enterprise and insurable risks.
• Represent CARE USA in CARE confederation-wide risk, safety, and insurance forums.

• Foster a strong risk culture that balances accountability, agility, and innovation.

Insurance & Risk Financing

• Provide strategic oversight of CARE USA’s global insurance portfolio, ensuring adequate, cost-effective coverage aligned with CARE’s risk profile and operating footprint.
• Lead the design and execution of CARE USA’s insurance and risk-financing strategy, including:
  - General liability
  - Professional liability
  - Directors & Officers (D&O) insurance
  - Workers’ compensation
  - Property and asset insurance
  - Travel, medical, evacuation, and security-related coverage
  - Fleet and vehicle insurance
• Serve as primary relationship owner for insurance brokers, underwriters, and external risk advisors.
• Oversee insurance renewals, claims management, loss analysis, and coverage negotiations.
• Ensure insurance coverage is aligned with ERM insights, safety and security risks, and duty-of-care obligations.
• Advise the CFOO and ELT on risk transfer options, self-insurance considerations, and cost-benefit trade-offs.

• Coordinate insurance matters with Country Offices to ensure global consistency and compliance with local requirements.

Safety, Security & Duty of Care & Road Safety Leadership

• Provide strategic oversight of global staff safety and security, including operations in high-risk and conflict-affected environments.
• Ensure robust safety and security policies, standards, and protocols are consistently applied across Country Offices.
• Oversee crisis management, incident response, and escalation processes, including coordination during major security or safety incidents.
• Strengthen CARE’s duty-of-care framework, including preparedness, training, incident learning, and staff wellbeing.
• Lead CARE USA’s road safety strategy, recognizing road traffic incidents as a critical enterprise and staff safety risk.
• Ensure effective implementation of fleet safety standards, driver training, vehicle policies, and incident reporting.
• Monitor road safety performance metrics and lead continuous improvement initiatives across Country Offices.
• Partner with Supply Chain, Security, and Insurance functions to reduce road-related incidents, claims, and fatalities.

Compliance & Regulatory & U.S. Political & External Risks

• Oversee CARE USA’s compliance framework, including policies, training, monitoring, and reporting.
• Ensure compliance with U.S. laws and regulations applicable to international NGOs, including:
  o Sanctions and OFAC requirements
  o Anti-terrorism and counter-terrorist financing regulations
  o Anti-bribery and corruption standards
  o Whistle-blower protections and ethics requirements
• Partner with Legal, Internal Audit, and Finance to remediate compliance gaps and manage regulatory risk exposure.
• Monitor and assess U.S. political, regulatory, and policy developments that may impact CARE USA’s funding, operations, insurance exposure, and reputation.
• Lead scenario analysis related to U.S. government funding shifts, foreign policy changes, sanctions regimes, and compliance risks.
• Advise senior leadership on emerging political and regulatory risks and mitigation strategies.