Job Description

Site: Mass General Brigham Incorporated

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Mass General Brigham is seeking an accomplished healthcare operations leader to serve as Senior Director of Department of Medicine Ambulatory Operations. This highly visible role offers the opportunity to shape the future of ambulatory care across the Departments of Medicine at Massachusetts General Hospital and Brigham and Women's Hospital.

The Department of Medicine is a large, Harvard Medical School-affiliated academic department with more than 1,900 faculty members, 15 specialty and research divisions, and over 500 trainees. Its ambulatory specialty enterprise supports more than 400,000 patient visits annually across more than 20 practice locations.

Reporting to the Vice President of Medicine, the Senior Director will lead the integration, strategy, and performance of ambulatory operations across the two academic medical centers. This leader will oversee a complex, fast-paced clinical enterprise and partner closely with physician, hospital, departmental, and system leaders to improve access, strengthen operations, and deliver an exceptional experience for patients, providers, and staff.

What You'll Do

Lead strategy, integration, and operational excellence:

• Lead the design and implementation of an integrated ambulatory administrative structure for the combined academic medical center Department of Medicine.
• Provide strategic and administrative leadership for ambulatory operations across medical specialties, practice locations, and patient access services.
• Translate departmental and system-wide priorities into actionable goals, operating plans, and measurable outcomes.
• Continuously evaluate and improve systems, workflows, and services to increase efficiency, consistency, quality, and patient access.
• Represent the Department of Medicine on hospital and system ambulatory committees and ensure consistent communication across stakeholder groups.
• Serve as a trusted advisor to senior departmental, clinical, hospital, and system leaders.

Advance clinical programs and the patient experience

• Oversee the performance and coordination of on-site and off-site ambulatory specialty practices.
• Partner with clinical and administrative leaders to establish the vision, goals, and long-term strategy for ambulatory services.
• Lead initiatives that improve patient access, safety, compliance, service delivery, operational efficiency, and growth.

Direct process-improvement efforts and promote consistent standards across divisions and practice locations.

• Support innovative care models, including telehealth and open-access scheduling, as well as Epic and other information-system enhancements.
• Assess healthcare trends and market needs to identify opportunities for new or expanded programs, improved care delivery, and cost reduction.
• Ensure compliance with applicable institutional, accreditation, and state and federal requirements.

Drive financial and operational performance

• Maintain accountability for the financial results of ambulatory operations, including hospital and departmental funds and cost centers.
• Partner with the Vice President to develop, present, and manage annual operating budgets.
• Analyze financial and operational performance, identify risks and opportunities, and recommend strategies to improve results.
• Develop forecasting, financial modeling, break-even analyses, and reporting tools for new and existing programs.
• Promote effective resource stewardship through proactive management of staffing, capacity, supplies, service contracts, vendors, and professional services agreements.
• Maintain the highest standards of integrity, confidentiality, and financial control.

Build and develop high-performing teams

• Lead, mentor, and develop ambulatory directors, managers, patient access leaders, and other operational professionals.
• Recruit and retain talented team members while creating an environment that supports professional development, collaboration, engagement, and accountability.
• Ensure appropriate staffing and workload distribution across the ambulatory enterprise.
• Partner with Human Resources on hiring, compensation, employee relations, performance management, corrective action, and organizational transitions.
• Facilitate the resolution of complex issues among clinical, administrative, and operational stakeholders.
• Provide interim leadership support during periods of organizational change or transition.

The Senior Director will initially supervise at least four leaders, including ambulatory clinical operations directors, a project director, and the Senior Manager of the Patient Access Center. The role also has indirect leadership responsibility for ambulatory practice managers, staff, and patient access teams.

Qualifications

What You'll Bring

Required qualifications

• Bachelor's degree.
• At least eight years of hospital operations experience, preferably within an academic medical center.
• Demonstrated success leading teams and complex initiatives, preferably within a matrixed organization.
• Advanced proficiency in Microsoft Word, Excel, and PowerPoint.

Preferred qualification

• Master's degree in healthcare administration, business administration, public health, or a related field.

Leadership capabilities

The successful candidate will be a collaborative, strategic, and results-oriented leader who brings:

• Strong financial, operational, and analytical capabilities.
• Exceptional communication, relationship-building, and negotiation skills.
• Experience navigating complex, multi-institutional environments.
• Sound judgment and discretion when addressing sensitive employee, clinical, and operational matters.
• The ability to manage competing priorities, delegate effectively, and deliver against short- and long-term goals.
• A commitment to continuous improvement, accountability, inclusion, teamwork, and respectful partnership

Additional Job Details (if applicable)

Work Environment

This position works primarily on-site and will spend time across Massachusetts General Hospital, Brigham and Women's Hospital, and associated ambulatory locations. The Senior Director will regularly round in clinical settings and travel to off-campus sites. Occasional remote work may be possible depending on operational needs, project responsibilities, and coverage. Flexibility for early or late meetings and occasional evening or weekend work is required.

Make an Impact

This is an opportunity to lead at scale, influence the integration of two nationally recognized academic medical centers, and help shape an ambulatory enterprise that is more accessible, coordinated, and responsive to the needs of patients and care teams.

Remote Type

Hybrid

Work Location

1620 Tremont Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$124,342.40 - $180,897.60/Annual

Grade

9

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

0100 Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.