Cohesity is the leader in AI-powered data security. Over 13,600 enterprise customers, including over 85 of the Fortune 100 and nearly 70% of the Global 500, rely on Cohesity to strengthen their resilience while providing Gen AI insights into their vast amounts of data. Formed from the combination of Cohesity with Veritas’ enterprise data protection business, the company’s solutions secure and protect data on-premises, in the cloud, and at the edge. Backed by NVIDIA, IBM, HPE, Cisco, AWS, Google Cloud, and others, Cohesity is headquartered in Santa Clara, CA, with offices around the globe.
We’ve been named a Leader by multiple analyst firms and have been globally recognized for Innovation, Product Strength, and Simplicity in Design , and our culture
Want to join the leader in AI-powered data security?
This leadership role oversees and expands the EMEA Customer Success (CS) organization, ensuring our customers achieve meaningful outcomes, accelerating adoption and growth of our technology, strengthening renewals, and delivering strategic insights that elevate our product value.It’sa unique opportunity to make a significant impact on Cohesity’s customers
This is ahigh‑impactrole requiring deep knowledge of our technology and use cases, strong leadership capabilities, familiarity withindustry‑standardCustomer Success methodologies, and strategic thinking. Success in this position demands exceptional customer and internalrelationship‑building, strategicproblem‑solving, awareness of the sales cycle, team development and coachingexpertise, motivational leadership, analytical strength, and a passion for how data management and security technology solvereal businesschallenges.
We are seeking someone who is genuinely passionate about customer advocacy and team development, with a proventrack recordto back it up. This leader will emphasize quality management, foster a culture of innovation and accountability, and consistently drive operational excellence. If you are a naturally conservativerisk‑takerwith strong ambition, energized by change, and eager to build your brand as an innovator who brings value and ownership to both business and technology discussions, you may be exactly whowe’relooking for.
HOW YOU’LL SPEND YOUR TIME HERE:
Develop a comprehensive Customer Success strategy acrosshigh‑touchandlow‑touchmotions, aligned to customer segmentation, and differentiated paid vs. free offerings for both cloud andon‑premproducts.
LeverageAI‑driveninsights, automation, and predictive analytics to enhance customer engagement, improve operational efficiency, and scale Customer Success motions across segments.
Implement Customer Success best practices consistently across the organization and drive standardization through a unified CRM platform.
Build, lead, and scale ahigh‑performing,multi‑geographyCustomer Success team across Europe.
Serve as a key member of the global Customer Success leadership team, shaping the vision, strategy, anddecision‑makingfor the organization, and drivingcross‑functionalinitiatives that elevate the maturity, impact, and operational excellence of the CS function.
Partnercross‑functionallywith Sales, Product Management,Engineeringand Technical Support to enhance product telemetry, improve data collection and dashboards, and drive continuous operational improvement.
Deliver strong renewal and expansion outcomes through proactive account management, risk mitigation, and escalation prevention.
Ensure performance against key operational metrics, including Customer Health (Green/Yellow/Red), Adoption (consumption and usage), reference ability, renewal likelihood, upsell/cross‑sellpotential, and overall retention/renewal rates.
Lead a premier, programmatic Customer Success practice that ensures rapid onboarding, seamless internal collaboration, and consistent engagement across the customer lifecycle.
Work closely with Sales and Renewals teams toidentifynew opportunities and drive upsell andcross‑sellmotions.
Increase customer lifetime value by fostering advocacy and reference ability, serving as a strong customer voice in shaping product and platform evolution.
Engage effectively across customer organizations, from operational leaders toC‑levelstakeholders, based on business needs.
Capture customer feedback and ensure it is clearly communicated internally to support ongoing product and service improvements.
Continuously assess interactions with top customers, including product performance, depth and breadth of usage, and support experience.
WE’D LOVE TO TALK TO YOU IF YOU HAVE MANY OF THE FOLLOWING:
Proven experience building, scaling, and leading Customer Success teams.
Strongexpertisein CS strategy, best practices, and tooling, including emergingAI‑drivenCS capabilities.
Successfultrack recordrunninghigh‑touch,low‑touch, anddigital‑touchCS motions.
Excellent written and verbal communication; effective withC‑levelaudiences.
Proficiencyin at least one domain: Data Protection, Data Security, Storage, Virtualization, Cloud, or related technologies.
Strong “quarterbacking” skills—project management, conversation control, ownership, and escalation judgment.
Solid account management background.
Demonstrated leadership: talent development,data‑drivendecision‑making, planning, creativity, and inspirational management.
Executive presence with confidence, assertiveness, and humility.
High emotional intelligence and strongcross‑functionalcollaboration skills.
Ability to drive alignment and influence decisions across teams.
18+ years of progressive experience in roles such as Solution Architecture, Product Management, CS, TAM,Pre‑Sales, Escalation, or Professional Services.
Ideally, blended experience acrosspost‑sales, sales, and consulting.
Bachelor’s degree in a relevant field (Computer Science preferred) or equivalent experience.
Proven success in people leadership, coaching, and elevating team performance.
Strong business operations acumen;hands‑onwith SFDC, Gainsight, reporting, and dashboards.
Deep understanding ofrecurring‑revenuevalue drivers.
Commitment to continuous learning and improvement.
Creative, enthusiastic leader who inspires teams.
Strong influencing skills across all organizational levels.
Proven success in strategic negotiation and execution.
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Equal Employment Opportunity Employer (EEOE)
Cohesity is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at 1-855-9COHESITY or recruiting@cohesity.com for assistance.
In-Office Expectations
Cohesity employees who are within a reasonable commute (e.g. within a forty-five (45) minute average travel time) work out of our core offices 2-3 days a week of their choosing.
Interested candidates based outside of the designated areas are welcome to apply, provided they have the right to work in the job location.
A modern platform for the AI era
Our mission at Cohesity is simple: to protect, secure, and provide insights into the world’s data. The largest organizations around the globe rely on us to strengthen their business resilience.
With the Cohesity Data Cloud, we are able to deliver on that mission. Our customers can recover from cyber events faster, manage and secure their data at enterprise scale, and gain valuable insights with our industry-leading AI capabilities.
