Senior Director, Customer Development & Digital Commerce
Reporting Line: Franchise
Role Purpose
The Senior Director, Customer Development & Digital Commerce leads the integration of Customer Development, Digital Commerce, and System-wide execution to drive sustainable volume, value, and market share growth. The role shapes and executes a unified Franchise-level customer and digital commerce strategy, accelerating omnichannel growth, strengthening execution excellence, and building future-ready commercial capabilities across the System. The roleoperatesin a complex multi-bottler environment, orchestrating alignment across Franchise leadership, customer teams, bottling partners, and digital ecosystems to deliver enterprise results.
Key Accountabilities
- Define and execute a Franchise-wide Customer Development strategy across Modern Trade, E-Commerce, Q-Commerce, QSR,On-Premise, O2O, and Travel channels.
- Deliver profitable volume, value, and share growth aligned to Annual Business Plans and Long-Range Plans.
- Lead an integrated Digital Commerce and Digital Business Strategy embedded in commercial planning.
- Accelerate B2B, E-Commerce, and digital execution models across customers and bottlers.
- Navigate and align a 30+ bottler ecosystem, ensuring execution excellence and system collaboration.
- Develop strategic, value-creating customer and enterprise digital partnerships.
- Lead, coach, and develop a high-performing senior team and act asa capabilitymultiplier across Franchise teams.
Experience & Qualifications
- 15+ years of progressive leadership experience within FMCG or consumer goods environments.
- Deepexpertisein Customer Development, Commercial Strategy, Digital Commerce, or Operations.
- Proven success delivering results in complex, multi-marketand multi-partner systems.
- Strongpeopleleadership, executive influence, and change leadership capability.
Critical Capabilities
- General management capability with P&L accountability.
- Strategic and systems thinking with strong execution orientation.
- Agile and change leadership mindset.
- Deep customer, commercial, and digital ecosystem understanding.
- Data-driven storytelling and executive communication skills.
Skills:
Business Development, Business Planning, Collaborative Leadership, Communication, Consultative Sales Management, Customer Relationship Management (CRM), Group Problem Solving, Influencing, Long Term Planning, Operational Assessment, Sales Forecasting, Sales Management, Sales Process, Solutions Selling, Waterfall Model
Location(s):
Egypt
City/Cities:
Travel Required:
00% - 25%
Relocation Provided:
No
Job Posting End Date:
April 13, 2026
Our Purpose and Growth Culture:
We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what’s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.
From our roots at the counter of a local Atlanta pharmacy, to our current portfolio of more than 200 beverages, The Coca-Cola Company is one of the most globally-recognized brands in the world. Today, our lineup features beloved beverage brands, including
Coca-Cola, Sprite, Fanta, smartwater, Dasani, Topo Chico, BODYARMOR, Powerade, Costa, Georgia, Goldpeak, Minute Maid, Simply, fairlife and more.
The Coca-Cola Company is committed to bringing about real change – to our industry, to our local economies, and to the world around us. Through constant evolution, we continue to reimagine the way we refresh the world and make a difference.
We're innovating our portfolio with products that give people more varieties that meet our consumers where they are.
We're working with global partners to transform our business, and grow it in more sustainable ways.
And we're providing jobs and opportunities to the local economies where our people live and work, employing 700,000 people throughout our global system alongside bottling partners.
If you're a changemaker looking to make a change, come join us in our mission to refresh the world and make a difference.
Learn more at: www.coca-colacompany.com/careers
