Job Description

Level: Management
Job Location: S Orange Blossom Trail Headquarters - Orlando, FL 32809
Position Type: Full Time   SUMMARY
The Senior Director provides leadership for Goodwill Industries of Central Florida’s transitional and supported work programs. This role ensures operational excellence in referral management, participant supervision, documentation, and store integration.  The position safeguards the integrity of our social enterprise by ensuring that transitional and supported work participants contribute reliably to store operations while receiving structured supervision and support.  This is an operator-first leadership role with executive maturity.
ESSENTIAL FUNCTIONS/DUTIES
1.  Operational Leadership
- Responsible for transitional and supported work across all participating stores.
- Lead Community Employment Training Team.
- Ensure steady, reliable participant labor inputs into Donated Goods Retail (DGR) operations.
- Protect store managers from case-management burdens.
2. Referral & Community Relationships
- Maintain and strengthen referral pipelines across six counties.
- Serve as primary operational contact for Vocational Rehabilitation and other referral partners.
- Align participant flow with store capacity by partnering with DGR.
3. Documentation & Compliance
- Ensure accurate case notes and documentation.
- Maintain billing integrity and contract compliance.
- Monitor performance and risk exposure.
4. Executive Leadership
- Provide clear operational reporting and metrics.
- Collaborate closely with DGR leadership to ensure integration.
5. General Responsibilities
- Ensure effective communications with clients, employers, parents/care providers, social service agencies, and referral sources to coordinate services to meet participant program needs.
- Serve as the leader of the CARF Accreditation by maintaining a good working knowledge of CARF standards and ensure departmental compliance with all relevant standards.
- Coordinate the annual survey of employers in a timely manner to determine the prevailing community wages.
- Ensure compliance with program and fiscal requirements of contractual funding streams.
ADDITIONAL FUNCTIONS/DUTIES
- Maintain an accurate awareness of the general conditions of business and the economy in the service territory via periodicals, reports, and personal contacts; periodically document labor market trends and developments.
- Assist in the development and establishment of new programs and services through research, and networking.
- Assist in the development and control of the department’s operating budget.
- Assist with holding quarterly In-Service training and case records reviews.
- Perform other duties as assigned.

QualificationsQUALIFICATIONS/COMPETENCIES
The list below is representative of the knowledge, skill, and/or ability utilized while performing this job.
- Knowledge of job accommodation and modification techniques.
- Knowledge of Americans with Disabilities Act (ADA), Rehabilitation Technologies, and Instructional techniques.
- Knowledge of principles and practices of a vocational rehabilitation facility.
- Knowledge of methods and techniques used in vocational counseling.
- Knowledge of applicable CARF standards.
- Strong interpersonal skills and effective judgment for use in interviewing and coordinating with internal and external sources to the agency.
- Ability to manage stress related to crisis intervention, meeting tight time targets and managing employees.
- Ability to supervise others effectively and guide a well-structured team approach.
- Ability to market programs to agencies and clients.
Education and/or

Experience:
Required:
- 7+ years leading workforce or employment programs.
- Multi-site operational supervision experience.
- Direct management of supervisors.
- Demonstrated documentation and compliance rigor.
- Experience serving individuals with barriers to employment.
Preferred:
- Experience within Goodwill or similar social enterprise.
- Experience working with Vocational Rehabilitation or similar funders.
Physical and Environmental Requirements:
- Regularly lift and /or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
- Vision abilities required by this job include: close, distance, color, peripheral vision, depth perception, and the ability to adjust focus.
- Sitting for long periods of time.
- The noise level in the work environment is usually moderate (examples: business office with computers and printers, light traffic).
- Ability to hear normal sounds.
- Ability to speak in a manner that can be understood.
- Ability and the means to travel independently from site to site.
- Ability to supervise others effectively and guide a well-structured team approach.
License and Certifications:
Valid Florida Driver’s License with an insurable record and current private auto insurance policy. Certified Rehabilitation Counselor (CRC) preferred.