Job Description

Claims and fraud are where Liberty Mutual's promise to customers is kept every day. We're hiring a Senior Director to lead the data science and AI team supporting our Medical, SIU (Special Investigations Unit), and Programs (MSP) Claims organization and Central Fraud Hub, building the models, decisions, and tools that shape how we detect fraud, resolve claims, and serve customers at scale.

This is a builder's role with executive visibility. You'll set the AI strategy for the space, lead a team of 15 data scientists, and partner directly with senior claims and fraud leaders to turn AI capabilities into operational changes that move the numbers that matter.

What you'll do

• Set the data science and AI strategy for MSP and the Central Fraud Hub. Own the portfolio: what gets built, what gets killed, and what gets scaled.
• Lead, grow, and develop a team of data scientists. Hire, coach, and create the conditions for technical excellence and accountability.
• Partner with senior business leaders to find the highest-leverage opportunities, scope them rigorously, and drive adoption into workflows and decisions.
• Oversee technically complex work: predictive models, optimization, experimentation, and applied generative AI. Stay close enough to the detail to push quality and make hard tradeoff calls.
• Present findings and recommendations to senior executives. Influence decisions on profitability, customer experience, loss outcomes, and program design.
• Champion responsible AI: explainability, fairness, governance, and alignment with regulatory expectations in a highly regulated environment.
• Build the operating rhythm with business partners (roadmaps, value tracking, experimentation, adoption measurement) that turns pilots into scaled, durable solutions.

Qualifications

• Significant experience leading data science, ML, or AI teams, including director-level or team-of-teams scope.
• Track record of getting ML, optimization, experimentation, or generative AI solutions adopted into business operations, not just deployed.
• Demonstrated ability to partner with senior executives and shape strategy, not just deliver requests.
• Strong people leadership: hiring, developing, and retaining technical talent in a competitive market.
• Comfort translating technical concepts for non-technical executives and frontline operators.
• Experience in regulated, high-stakes, or operationally complex environments.
• Bonus, not required: direct experience in claims, fraud/SIU, medical claims, billing, underwriting, or insurance more broadly.

What success looks like in the first year

• MSP and Central Fraud Hub leaders see your team as a strategic partner, not a service desk.
• A clear, prioritized portfolio with outcomes tied to fraud loss avoidance, claim outcomes, operational efficiency, and customer experience.
• Your team is fully staffed, growing in capability, and known across Liberty Mutual for quality and impact.
• Several production deployments with documented business value.

Why this role matters

Delivering on our promise when a customer has a claim is one of the most important moments in a customer's relationship with Liberty Mutual and protecting that relationship from fraud is central to keeping insurance fair and affordable for everyone. This role brings data, AI, operations, and strategy together to define the next generation of AI capabilities across claims and fraud.

About Us

Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefitsLiberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. Fair Chance Notices

• California
• Los Angeles Incorporated
• Los Angeles Unincorporated
• Philadelphia
• San Francisco