Job Description

The Senior Director of Account Management is responsible for overseeing client relationships, ensuring service excellence, and driving account growth. This role leads a team of account managers and works closely with sales and operations to deliver integrated client solutions.

This is a remote position that can be located anywhere in Canada, but will be supporting our Western Canada accounts. There is roughly ~15% travel.

Key Responsibilities:

• Lead account management teams to deliver superior client service
• Develop and execute account growth strategies
• Build and maintain strong client relationships at senior levels
• Collaborate with sales, operations, and product teams to address client needs
• Monitor account performance and ensure achievement of KPIs and SLAs
• Manage client escalations and issue resolution
• Drive retention and satisfaction initiatives

Qualifications:

• 10+ years of client relationship and account management experience
• Experience leading and developing high-performing teams
• Strong strategic thinking and problem-solving abilities
• Excellent interpersonal and communication skills
• Knowledge of travel industry preferred
• Bachelor’s degree required; MBA or advanced degree a plus

This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, or efforts associated with the position.

Benefits Onboard

In addition to Medical, Dental, and Vision benefits Direct Travel offers an employee rewards and recognitions program, Total Rewards Package which includes Wellness, Sustainability, DE&I initiatives, and Mental Health Support.

Our Brand Voyage: About Direct Travel

Direct Travel is a leading provider of corporate travel management services. The company has been providing travel management for over 40 years, working with clients to develop highly customized travel programs. By leveraging both the expertise of its people and innovative solutions, Direct Travel enables clients to derive the greatest value from their travel program in terms of superior service, progressive technologies and significant cost savings. Direct Travel has offices in over 70 locations across North America and the UK and is currently ranked 12th on Travel Weekly’s Power List. For more information, visit www.dt.com.

Direct Travel is an EOE/AA/Veteran/People with Disabilities employer

If you're ready to chart a new course and advance your career with the valuable moments and travel experiences that await, we welcome you to submit your resume for consideration at Direct Travel.

#LI-Remote

Qualifications

· 10+ years of client relationship and account management experience

· Experience leading and developing high-performing teams

· Strong strategic thinking and problem-solving abilities

· Excellent interpersonal and communication skills

· Knowledge of travel industry preferred

· Bachelor’s degree required; MBA or advanced degree a plus