Hanover Research– SeniorAccount Management Director, K-12 Education
Arlington, VA
Remote Opportunity
TheSeniorAccount Management Director ensures service delivery to existing clients and conducts renewal and relationship-expansion conversations with senior-level decision makers in the K-12 Education industry.
Our Account Management team plays a critical role in driving the growth and expansion of our firm. They are passionate about the markets we serve and are dedicated tohigh-performance
Responsibilities
Building relationships with current clients through demonstration of in-depth institutional knowledge, understanding of specific institutional needs or priorities, and the ability to propose custom research solutions
Navigating Hanover’s partnership offerings on behalf of the organization, ensuring theappropriate serviceis provided to meet the client’s needs
Determiningappropriate tacticsto drive urgency in the renewal and upsell cycle
Creating the opportunity to expand existing relationships through cross-sell opportunities of other service offerings
Educating contacts on the benefits of Hanover's products and services through compelling articulation of our business model and value proposition
Creating customized account plans for each organization, outlining service delivery and revenue-growth strategies for existing and potential clients
Collaborating with the Content team to ensure targeted and substantive solution delivery
Meet challenging monthly, quarterly, and annual revenue goals
Predicting cash retention probability and reporting findings to senior leadership
Average client pool sizewill range from $3Mto $4M
Willingness to travel10-25%to client sites
Qualifications
Desired Skills and Attributes
Bachelor’s degreeinbusiness, social sciences, education, communications, political science, economics, psychology, public policyor similar is highlypreferred
10+years of Account Management or Sales experience
Experiencewithin the Education field is highly desirable
Excellent oral and written communication skills
Willingness to work outside the strict job description parameters, thinking creatively about how to provide the highest level of client serviceand commercial strategies
Ability to develop relationships,establishcredibility, and conduct substantive content discussions with decision makers
Excellent problem-solving skills and strong ability to think strategically about client management
Ability to diagnose client needs andidentifyrelevant solutions
Be comfortableasking for businessand resilient in pursuing revenue opportunities
Location
DMV region preferred (office in Arlington VA)
Remoteoptionavailable
#LI-Remote #Remote
Benefits
Competitive base salary and uncapped commission earning potential
Award-winning training program on markets, researchmethodologiesand sales skills
Top performers will be eligible for an annual sales incentive trip
Starting at 18+ days Paid Time Off
14paid holidays including Martin Luther King Jr. Day, Juneteenth, Indigenous People’s Day, and personal holidays
401(K) employer matchingprogram
Comprehensive health and dental benefits package
Health and wellness packages with discounts to local gym
Community service opportunities
Compensation
Hanover Research strives to create compensation and benefits programs that are competitive,equitableand fair. The On Target Earning (OTE) range for this role is $190,000to $220,000per year, which iscomprisedof a base salary range from $110,000- $120,000 and a variable uncapped commission structure ranging from $80,000- $100,000when goal is 100% obtained for this role Please note that the base salary offered is contingent on the candidate’s job-related knowledge, skills, and experience. Our base pay range isdeterminedby the role and the market.
Hanover believes in supporting our team’s overall well-being now and in the future. We provide retirement benefits and 401K matching to help youplan ahead, wellness benefits to keep you healthy, medical coverage to lift you up if you or your dependents get sick, and paid time away to rejuvenate. You can learn more about our benefits on our Hanover Research Careerspage or please talk to your Recruiter to learn more.
About Hanover Research
Founded in 2003, Hanover Research is a global research and analytics firm that delivers market intelligence through a unique, fixed-fee model to more than 1,000 clients. Headquartered in Arlington, Virginia, Hanover employs high-caliber market researchers, analysts, and account executives to provide a service that is revolutionary in its combination of flexibility and affordability. Hanover was named a Top 50 Market Research Firm by the American Marketing Association from 2015 to 2021. To learn more about Hanover Research, visit www.hanoverresearch.com
Hanover Values
Business Building – We build our business quickly and intelligently and we help our clients do the same
Thought Leadership and Innovation – We strive constantly to deliver better information in a better way
Service – To our clients and our community, service is our guiding principle
Leadership and Mentorship – Our talent is our greatest asset, and we hope to help our people be their best
Firm Citizenship – We are optimists who believe there are endless possibilities for our company and ourselves
How to Apply
If you are interested in the prospect of working for a dynamic, fast-growing company, we encourage you tosubmityour resume and any other supporting materials.
Hanover strives to be accessible to all users and job seekers. If you are a qualified individual with a disability and need assistance in accessing our website or completing a job application, please contact Hanover Research at 202-559-0050 or via email recruiting@hanoverresearch.comAll information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.
Hanover Research provides equal employment opportunities to all employees and applicants for employment without regard to their race, color, creed, religion, national origin, gender, sexual orientation, gender identity or expression, disability, veteran status, age, marital status, familial status, genetic information, or status with regard to public assistance, or membership or activity in a local human rights commission, any other characteristic protected by applicable federal, state, or local law. You can learn more onourEqual Employment Page.
Hanover is a leading provider of research and analytics for thousands of organizations worldwide. Our company consists of researchers, analysts, and account professionals that provide clients with critical insights that drive success. As a full-service market research firm, we apply multiple research methodologies to best serve our clients’ needs– from surveys and focus groups to market scans and quantitative data analysis. Our unique service model allows us to be a true strategic partner to clients, delivering critical insights more quickly and at a lower cost than traditional firms. For more information, visit www.hanoverresearch.com. Follow us on Twitter @HanoverResearch.
Our Clients:
Hanover’s clients come in all shapes and sizes, from established global organizations, to emerging companies, to educational institutions. Their operating models are often lean, but their need for analytical rigor in decision making is equal to that of larger competitors. From CEOs and CMOs to Superintendents, Provosts, Chief Academic Officers and VPs of Finance, our research informs decisions at any level and across any department, capitalizing on our exposure to many industries and challenges.
Our Employees:
Hanover hires the best and the brightest talent available – from statisticians and survey experts to research generalists, and sales and account professionals. Our employees are smart, driven, and dedicated to helping our clients and each other succeed. To view current job openings, visit careers.hanoverresearch.com
Our Service Model:
Hanover is the only firm that provides custom market research for an annual fixed fee. Under this model, we have brought hundreds of researchers with a variety of industry and methodological expertise under one roof, allowing our clients to tap into their skills only for the time when their project requires it. Clients have the flexibility to quickly pivot from project to project, reprioritizing as organizational goals and needs change. Our model is powered by our research queue in which clients can request an unmetered number of research queries that are delivered one at a time.
