Job Description

Why This Role? Why Now?
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today, we power billions of conversations with brands you know and love, and we are moving rapidly to make our AI-first vision real . As a Senior Digital Inside Sales Specialist, you will be at the absolute forefront of our customer experience, serving as a product expert and strategic value-architect for our Small and Medium Business (SMB) ecosystem . If you are motivated to drive execution in a fast-growing area of our business, this is the launchpad you’ve been looking for .

Who We're Looking For

We are looking for a motivated self-starter who can handle a high-velocity sales approach while providing an excellent customer experience! You are a professional who possesses developing sales expertise, applying corporate guidelines to resolve a variety of incoming prospect scenarios while managing a straight-to-mid-market account territory . You balance analytical workflow execution with human empathy, serving as a consultative advisor to an informed buyer .

What You'll Be Doing

• Respond to a large volume of inbound leads and existing customers through various digital channels, primarily chat and email .

• Actively resolve prospect and customer inquiries to drive online business conversion rates and pipeline volume .

• Become a product expert and champion on all Zendesk core applications and solutions .

• Be the voice of our customers; understand their unique operational needs and make them lifelong advocates .

• Conduct discovery calls, provide tailored value-focused product demonstrations, and help customers see the business impact of purchasing Zendesk .

• Meet or exceed service level agreements (SLAs) and key performance indicators (KPIs) established for the role, including ticket volumes, response/resolution times, and general productivity .

• Contribute directly to a shared revenue target while exceeding individual activity, pipeline, and sales goals on a weekly basis .

What You Bring to the Role

• Experience: Relevant sales experience; clear baseline background in inside sales, business development, or account management .

• Digital Literacy: High tech-fluency with the ability to learn complex software tools, cloud platforms, and processes rapidly .

• Execution Muscle: Outstanding organizational and multitasking skills, with the capacity to coordinate a high volume of opportunities simultaneously without losing accuracy .

• Agility: Ability to thrive in a fast-paced environment, think strategically, and execute tasks with precision,

Basic Qualifications

• 2 -5 years of professional sales or customer-facing account management experience .

• Excellent verbal and written communication skills in English .

• Ability to work in our Taguig City office location 3 days per week in a hybrid setup .

Preferred Qualifications

• Prior experience within the Software-as-a-Service (SaaS), Cloud Technology, or a highly digital B2B environment .

• Secondary language fluency in French, Dutch, or Arabic is an advantage to support our global market presence, but not required.

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The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.