Job Description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities:

• Product backlog and prioritization of user stories with team members
• Manage Capital fund and work directly with Finance to ensure we our budget is in line
• Establish success metrics, OKRs (Objective and Key Results), and go-to-market plan and help lead
• Product owners in meeting their Business Objectives
• Be the voice of the customer and end-user; proactively provide customer feedback to internal teams. This includes being the voice of the service organization that is closest to the customer.
• Practical understanding of Scrum principles and practices
• Partners with Scrum master's in supporting Scrum Framework
• Shares and decomposes Features into user stories (non-technical)
• Develop a deep understanding of the customer and product needs
• Recognized voice of the business to the team
• Test, validate and identify weaknesses in prototypes and make the necessary changes (A/B, research, analysis, usability, etc.)
• Build, manage and develop a team of business analysts/testers.
• Ensures traceability between requirements to Features to user stories
• Review of test cases against user stories acceptance criteria
• Periodically re-prioritize the Product Backlog based on customer feedback, market changes and business priority as communicated by the Product Manager
• Formally accepts the user stories once all acceptance criteria are met
• Actively participates in Product Backlog grooming sessions, retrospectives, defect management and project team's release planning sessions
• Accessible for the team to answer questions, and during Sprint planning sessions, and Daily Scrum
• Comply with all applicable Company policies, procedures, and business directives, changes including those relating to work location, team assignments, work schedules, and flexible work arrangements.

What you will need to be successful:

• Vision: Always looking through the lens of the consumer and thinking of how to make their life better
• A solid understanding of User Experience: Experience in product management, product development, and User Experience design
• Ability to ask Why: Comfortable asking the right questions to quickly understand the core of the user needs
• Instinct: Solid consumer product instincts
• Dig Deep: Being able to dig in and go all the way down the rabbit hole to identify those unique opportunities
• Collaboration: Experience incubating and commercializing new ideas by working closely with technical and creative teams. Ability to navigate and lead through a complex matrix organization to deliver outcomes
• Communication: Ability to present and hold a dialog in a variety of forums: executive, front-line and industry events
• Influence without authority: Provide guidance and information to business for prioritizing high value work

Required Qualifications:

• Bachelor's degree or 5+ years of additional relevant experience
• 5+ years of experience with Product Owner, Project Management and / or Business Analysis
• 5+ years of experience working in a contact Center/Call Center Environment
• 3+ years working with Finance managing budgets and financial goals
• Experience driving teams and management to decisions
• Experience working with cross functional teams
• Experience systematically analyzing problems, drawing relevant conclusions, and devising appropriate courses of action

Preferred Qualifications:

• Experience in working with Agile / Scrum work environment as a Product Owner: writing user stories, and following the development process through user story acceptance
• Experience working with IVR or call technology systems
• Healthcare insurance industry experience
• Proficiency in Microsoft Office, including Word, Excel, PowerPoint, Visio and Outlook
• Demonstrated ability to effectively break down barriers to maintain progress on initiatives
• Demonstrated ability to make quick decisions when clarification or modification is needed
• Proven diplomatic with solid negotiation and conflict resolution skills
• Proven adept at adjusting to changing circumstances quickly and professionally
• Proven excellent oral, written and interpersonal communication with both technical and business audiences
• Demonstrated strategic thinking by using appropriate information to diagnose problems, identify possible solutions and collaborate with impacted groups to drive decisions
• Proven self-directed and able to drive detailed solutions to completion with minimal oversight
• Proven detail oriented and obsessively organized

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.