Job Description

About Charlotte Tilbury Beauty

Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de-coding makeup applications for everyone, everywhere, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace.

Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen.

Today, Charlotte Tilbury Beauty is a truly global business, delivering market-leading growth, innovative retail and product launches fuelled by industry-leading tech — all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the bran­d is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this our success and help drive our limitless ambitions.

About the role

We are looking for a Senior Digital Product Designer to join our amazing team. This role will require both creative and operational thinking, as well as a service design mindset - thinking about experiences as systems rather than in silo. You’ll be creating holistic digital experiences and aesthetics that translate across platforms and channels. You’re someone who is concerned with how an app functions, looks and feels to its customers, and whether this look and feel matches the brand to bring the digital vision to life. You will be working closely with teams across the business including tech, product, digital design, content and CRM teams to drive inspiration and influence the product creation process. You’re someone who loves to discover and define a problem through research, prototyping, visualization, testing, and analysing to empathically create a human-centred design solution. Professional experience operating at this level will be required to be successful within the role.

• Demonstrate extensive knowledge in digital and creative design.

• Creating user experience maps, flows, and rapid prototypes to validate design concepts with stakeholders and customers.

• Ability to communicate and document in detail - Design principles, directions and design specifications to engineers.

• Validating ideas and designs using split A/B tests and product performance analysis.

• Present experiences to stakeholders on a regular basis, strong story telling and getting buy in throughout the product lifecycle.

• Ability to collaborate and communicate professionally with all teams across the business and document in detail design decisions.

• Ability to leverage AI tools effectively for exploring multiple ideas quickly and in the execution stage for asset and copy generation.

• Work with the Director of Customer Experience to help define the workplan and shape our future, ensuring the customer needs are at the forefront of everything we do.

• Ensure our developing product strategies align to our strategic pillars, and in harmony with our other customer touchpoints.

• Staying on top of industry trends and continuously looking for creative ideas and inspiration across industries to improve our customers experience across all platforms and channels.

Who you will work with

DPD Team, App Squad etc.

About you

• Proven experience as a digital product designer focusing on UX for both iOS and Android mobile platforms.

• Experience working on visual design led projects.

• Strong work portfolio that demonstrates impact of work and design thinking, creation of end-to-end customer journeys, rational behind design decisions and demonstrations on strong UX copy etc.

• Knowledge of Apple’s Human Interface Guidelines and Google’s Material Guidelines.

• In-depth knowledge of accessibility – Ability to design for our diverse set of customers who interact with the Charlotte Tilbury app daily - include WCAG spec, VoiceOver and TalkBack, Dynamic Type, etc.

• Experience planning and conducting qualitative and quantitative user research and insight synthesis to inform design decisions.

• Knowledge of how to optimise assets for delivery and working within clear optimal file formats like HEIC/HEIF for iOS and WebP for Android, file size constraints and colour profiles for high dynamic displays etc.

• Experience working with Content Management Systems to deliver content/asset updates to a platform is a plus.

• Proficient in tools such as - ChatGPT/Codex, Copilot, Figma, JIRA, Teams/Outlook, etc.

• Excellent verbal and written communication skills.

• Has experience working side by side with engineers to ensure design is implemented to the highest criteria.

• Knowledge of information design/architecture, and user psychology.

• Ability to manage time wisely across projects and competing priorities, meet agreed upon deadlines, and be accountable for work.

Why join us?

• Be a part of this values driven, high growth, magical journey with an ultimate vision to empower everyone, everywhere to be the best version of themselves.
• We’re a hybrid model with flexibility, allowing you to work how best suits you.
• 25 days holiday (plus bank holidays) with an additional day to celebrate your birthday.
• Inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey.
• Financial security and planning with our pension and life assurance for all.
• Wellness and social benefits including Medicash, Employee Assist Programs and regular social connects with colleagues.
• Bring your fury friend to work with you on our allocated dog friendly days and spaces and not to forget our generous product discount and gifting!

At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process.