Job Description

We're a globally recognized B2B and MSP growth agency that engineers scalable revenue systems not just campaigns. With $1.9B+ in client revenue generated, we're built on accountability, performance, and a team that genuinely loves winning together.

The role

As a Senior Digital Marketing Account Manager, you'll be the trusted advisor your clients rely on to grow. You'll own a portfolio of high-touch B2B accounts driving satisfaction, retention, and revenue growth through proactive coaching, sharp performance communication, and strategic relationship management. This is a fully remote, high-impact role where your results are visible, your growth is real, and your clients feel it.

What you'll own

• Portfolio NPS, retention, and churn reduction targets

• Upsells, cross-sells, renewals, and account expansion

• Client onboarding activation and milestone completion

• Campaign performance oversight — CPL and MCAC in range

• Client calls, escalations, and difficult conversations

• Ticket resolution within SLA and quality standards

• Driving adoption of Jumpfactor products, courses, and community

What you bring

• 3+ years in account management or client success at a digital agency

• Proven revenue ownership — MRR, ARR, or QRR under management

• Strong track record on retention, renewals, and churn reduction

• Digital marketing fluency across SEO, PPC, content, and web

• Confident communicator — you lead calls, not just attend them

• Comfortable with CRMs, dashboards, ClickUp, or Jira

• Process-driven with experience in fast-paced, multi-client environments

Nice to have

• Experience with MSP or Managed IT Services clients

• Demonstrated promotion or expanded scope within a previous role

• Hands-on familiarity with SEO concepts and strategy discussions

• Experience collaborating with SEO, PPC, and content specialists

This role is not for you if…

• You wait for clients to come to you rather than proactively driving outcomes

• You're uncomfortable owning revenue targets and retention numbers

• You prefer a slow-paced environment with light accountability

Why people love working here

• Competitive compensation with performance-based bonuses

• 100% remote with a skilled, high-energy international team

• Paid training, courses, events, and conferences

• Weekly learning programs and paid social events

• Clear career advancement paths as the agency grows

Join a team that's already winning

Eight Growth500 awards. $1.9B in client revenue. Clients who stay, grow, and refer. If building genuine client relationships — and being accountable for the results — is what drives you, you'll thrive here.