Job Description

Role: Senior Digital Learning Partner

Location: Leeds, LS15 8GB We operate a hybrid schedule, meaning 2 days a week. Travel to other sites may be required

Salary: £45,000- £50,000 per annum DOE, plus up to a 10% annual bonus and our extensive benefits

Contract type: Permanent

Employment type: Full time

Working hours: Monday – Friday 37.5 hours per week. We work on a core hours principle. Our core hours are 09:30 - 16:00; you can work around these to suit you!

Do you want to work for the nation’s largest online pharmacy ensuring excellence for all our patients? We’re a market leader in the pharmacy world, with 25 years’ experience, helping over 1.8 million patients in England manage their NHS prescriptions from request through to delivery. We are Great Place to Work certified as we consider colleague experience a top priority every day, and as a certified B Corp we also meet high standards of social and environmental responsibility. Our people are fundamental to our success and ensuring we achieve our vision to be a world leading, patient-centric digital healthcare provider. We are committed to continuing to develop a positive, open and honest working environment for all.

We’re looking for an experienced L&D Designer to join our Development and Wellbeing Team. You will be responsible for designing and developing engaging, high-quality learning materials across multiple formats, including eLearning (Articulate / Rise), virtual workshops, and PDF guides. This role plays a critical part in supporting Wellbeing and Development strategy, ensuring that content is visually appealing, user-friendly, and effective. You’ll work closely with stakeholders across the business to meet business training needs while maintaining brand consistency and applying the latest instructional design principles.

Why you’ll love working with us

We believe great people deserve great support. That’s why we offer a benefits package designed to look after your health, finances, career and life outside work.

Financial security & rewards

· Competitive contributory pension

· Occupational sick pay

· Long-service awards and refer-a-friend bonuses

· Professional registration fees covered (GPhC, NMC, CIPD and more)

· Cycle to Work and Green Car schemes (subject to eligibility)

Family-friendly

· Enhanced maternity and paternity pay

· Flexible hybrid working to help balance work and home life

Health & wellbeing

· Private healthcare insurance at discounted rates (Aviva)

· Employee Assistance Programme and in-house mental health support

· Access to discounted gym memberships via Blue Light Card and benefits schemes

· Regular health and wellbeing initiatives

Career growth

· Strong commitment to CPD, training and professional development

Time off & flexibility

· 25 days’ annual leave, increasing with service

· Buy and sell holiday scheme

Everyday perks & exclusive discounts

· Blue Light Card and employee discount platform

· Exclusive discounts at The Springs, Leeds

· 25% off health & beauty purchases

· 25% off Pharmacy2U Private Online Doctor services

Culture & community

· Regular social events throughout the year

What you’ll be doing?

• Design: Design and develop engaging e-learning modules and online courses, applying instructional design theories to create content that enhances learner retention, onboarding and engagement.
• Content Management: Use the LMS to upload, organise, and maintain various forms of learning materials, including multimedia elements like videos, graphics, and interactive tools.
• Needs Analysis: Conduct learning needs assessments to determine learning objectives and identify content requirements with our business areas.
• Technical Management: Configure and troubleshoot the LMS platform, resolving technical issues, rebuild existing material and reports and ensuring the system runs smoothly.
• User Support & Training Provide technical support and guidance to both instructors and learners on using the LMS effectively.
• Reporting & Performance Tracking: Assist with the monitoring of system performance and user progress, generating reports on completion rates and course effectiveness.
• Collaboration: Work closely with our business area experts, and stakeholders to develop high-quality learning solutions.
• SharePoint: Use our internal intranet to upload, organise, and maintain various forms of learning and information materials, including multimedia elements like videos, graphics, and interactive tools.
• Continuous Improvement: Stay updated on the latest e-learning trends and technologies, incorporating feedback and performance data to continuously improve learning offerings.

Who are we looking for?

· Strong expertise in adult learning principles and digital learning design, with the ability to align learning solutions to business objectives

· Extensive experience designing, developing, and maintaining high‑quality learning content, including multimedia and interactive materials

· Advanced experience working with learning management systems (LMS) and e‑learning authoring tools, including ongoing optimisation and improvement

· High level of technical proficiency, including troubleshooting issues, managing system integrations, and working with information management systems

· Well‑developed communication and stakeholder management skills, with the ability to work effectively across functions and with senior colleagues

· Proven experience managing multiple projects simultaneously, ensuring delivery to agreed timelines, quality standards, and documentation requirements

· Strong organisational skills and attention to detail, with experience delivering accurate work in fast‑paced or deadline‑driven environments

· Confident IT skills, including strong working knowledge of the Microsoft Office suite and related business tools

· Demonstrated ability to identify improvement opportunities and implement changes that enhance learning effectiveness or operational efficiency

· Significant experience in Learning and Development design, ideally within a scaling, operational, or transformation‑focused organisation

· Experience working within company policies, legal requirements, and ethical standards, ensuring compliance across learning activity

· CIPD L&D qualification preferred but not essential; other relevant professional or administrative qualifications are advantageous.

What happens next?

Please click apply and if we think you are a good match, we will be in touch to arrange an interview.

Applicants must prove they have the right to live in the UK.

All successful applicants will be required to undergo a DBS check.

Unsolicited agency applications will be treated as a gift.

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