Sonova Group

Senior Digital Experience Project Manager

Sonova Group  •  Republic of Poland (Onsite)  •  7 days ago
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Job Description

As our Senior Digital Experience Project Manager, you will lead complex, global digital initiatives that shape the next generation of customer experiences in hearing healthcare.

You will drive AI-powered and scalable digital solutions across multiple touchpoints, helping customers and partners access seamless, personalized and connected experiences.

You’ll work at the intersection of business, technology, customer experience and digital innovation, bringing teams together and turning ideas into impactful solutions.

More about the role :

  • Lead digital projects form idea to delivery , translating business and customer needs into impactful digital solutions
  • Build business cases and lead governance and approval processes for new digital initiatives.
  • Manage the delivery of digital solutions across areas such as websites, apps, eCommerce, ERP and CRM.
  • Bring together cross-functional teams including Marketing, Brand, UX/UI, Engineering, Data, Security, QA, CX and IT.
  • Ensure projects meet AI, data privacy, security, regulatory and compliance requirements.
  • Track project progress, budgets, resources, KPIs and business outcomes.
  • Support change management, training and user adoption.
  • Manage external vendors, technology evaluations, contracts and procurement.
  • Drive continuous improvement of digital solutions and customer-facing processes.

More about you :

  • 8+ years of project management experience, ideally delivering software, IT or digital solutions.
  • Proven experience leading complex, global projects and cross-functional teams.
  • Strong experience working across different functions, markets and cultures.
  • Excellent stakeholder management and communication skills.
  • Strong project management experience within digital, eCommerce or digital marketing environments.
  • Experience working with enterprise technologies and ERP/CRM integrations.
  • Strong analytical and problem-solving skills.
  • A proactive mindset and passion for innovation and continuous improvement.
  • Project management certification such as PMP.
  • Fluency in English.

Nice to have

  • Experience in hearing healthcare, MedTech or a similar regulated industry.
  • Experience with Agile project management, UX or analytics.
  • Experience driving organizational change and digital adoption.
  • Additional languages.
Sonova Group

About Sonova Group

Around 25% of the world’s population is living with hearing loss. At Sonova, we envision a world where everyone enjoys the delight of hearing and lives a life without limitations. From personal audio devices and wireless communication systems to audiological care services, hearing aids, and cochlear implants. Our product brands – Phonak, Unitron, Sennheiser (under license), and Advanced Bionics – create compelling new products to offer the optimal solution for an ever growing consumer base through our globally diversified sales and distribution channels, including our well established global audiological care business. With a presence in over 100 countries and more than 19,000 employees, we leverage our global infrastructure and local roots. We aim for an inclusive work environment and culture that fosters a good balance of family and work-life for everyone. Our workforce is made up of 110 nationalities across 4 generations.

In 2006, Sonova founded the non-profit Hear the World Foundation, which seeks to give children living with hearing loss access to audiological care in low- to middle-income countries.

Industry
Manufacturing & Production
Company Size
5,001-10,000 employees
Headquarters
Stäfa, CH
Year Founded
Unknown
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