Job Description

WorkCover Queensland is entering an exciting new chapter, guided by a renewed strategic focus and strong executive leadership shaping our 2030 Strategy. We’re embarking on an enterprise-wide transformation to strengthen our impact and continue making a positive difference in people’s lives.

The Opportunity

Are you our new Senior Digital Engagement Specialist? We're looking for someone to:

• Join this newly created team and set us up for the future
• Maintain and improve WorkCover's digital content, forms and publishing activities
• Own and strengthen digital governance, workflows and standards
• Partner with teams across the business to turn ideas into practical solutions
• Use data, insights and customer feedback to inform future digital engagement and business outcomes

Sounds like you? Keep reading.

Great digital engagement doesn’t happen by accident

This role plays a critical part in how WorkCover shows up across its digital channels.

You'll make sure our content, forms and digital experiences remain accurate, compliant and easy for customers to engage with. You'll coordinate publishing and digital delivery activities across our website and broader digital ecosystem, ensuring work moves efficiently from request through to implementation.

You'll be the person who connects business needs with digital delivery. Working closely with the Communications and Customer Engagement, Customer Experience, Technology and operational teams, you'll help identify opportunities, solve problems and coordinate improvements that make a real difference for customers.

You'll:

• Manage digital content, forms and publishing activities across multiple digital platforms
• Champion governance, standards and controls that support quality, consistency and compliance
• Coordinate review, approval and publishing workflows
• Analyse platform analytics to identify improvement opportunities
• Support continuous improvement initiatives that reduce friction and improve customer outcomes
• Monitor digital performance and provide clear recommendations to inform future priorities

You'll also provide trusted advice to stakeholders, helping balance operational needs, governance requirements and customer outcomes while ensuring digital experiences remain fit for purpose.

About You

This is a role for someone who enjoys solving problems and helping things run well.

You'll be naturally curious, highly organised and comfortable navigating complex environments with competing priorities. You know how to ask the right questions, uncover root causes and work collaboratively to deliver practical solutions.

You bring strong stakeholder management skills, a continuous improvement mindset and the ability to influence outcomes without relying on formal authority.

Your experience includes:

• Working with website content management systems with Sitecore experience desirable
• Supporting digital platforms, content, forms or business-owned technology solutions
• Developing or working within governance frameworks, standards and operational processes
• Analysing business requirements and coordinating implementation activities
• Using reporting, analytics and insights to inform decisions and prioritise work
• Managing competing priorities across multiple stakeholders and workstreams
• Building strong relationships across business and technology teams

You are someone who:

• Sees opportunities to improve processes and customer experiences
• Brings structure and clarity to complex work
• Uses evidence and insights to guide decisions
• Builds strong relationships and brings people together to achieve outcomes
• Communicates clearly and confidently with a range of stakeholders
• Enjoys learning, experimenting and continuously improving how work gets done

Most importantly, you value being part of a team where people are capable, kind and willing to support each other while delivering great outcomes.

Why Join Us

Our vision is to be the best workers’ compensation insurer, making a positive difference to people’s lives and keeping Queenslanders working. At WorkCover, we deliver with heart, own our outcomes, work best together and stay open to what’s possible - and we’re looking for people who share these values

When you join us, you’ll benefit from:

• A purpose‑driven organisation where your work genuinely makes a positive impact on Queenslanders’ lives
• A collaborative and supportive team environment that values empathy, trust and working together
• Hybrid work arrangements that support flexibility and work–life balance
• Personalised learning and development opportunities to support your growth and career progression
• A holistic health and wellbeing program designed to support you both professionally and personally
• Industry‑competitive salaries
• A generous superannuation scheme, including co‑contribution
• Study assistance to support ongoing education and professional development

You can find out more about what it’s like to work with us by visiting Working at WorkCover Qld.

How do I apply?

If this sounds like you, we’d love to hear from you. Applications close 4pm Tuesday 6th October 2026.

We are committed to ensuring WorkCover reflects the diversity of the Queensland community. We welcome applications from First Nations peoples, members of the LGBTQIA+SB community, people of all ages, people who are neurodivergent, people with disability, and people from culturally and linguistically diverse backgrounds.

Acceptance of applications submitted after advertising closes is at the discretion of the selection panel.

To ensure you have the best and most inclusive experience, please let us know if you require any reasonable adjustments or accommodations to help you confidently showcase your skills and potential. You can contact us at recruitment@workcoverqld.com.au or let our recruitment team know during your conversation with them.

Pre-employment checks will be conducted on all prospective employees. This includes a Right to Work in Australia Check, Police Check, Education Check, Reference Check, and where appropriate a Visa Check. The information provided will be treated as confidential in accordance with the Information Privacy Act 2009 (Qld). All permanent appointments are subject to a probationary period in accordance with our policy.