At Van Metre, we believe that each employee contributes directly to our growth, success, and culture, and are seeking a candidate who loves to challenge themselves and work with others to fulfill this role. Van Metre Companies has a Senior Digital Concierge position available in our New Homes Division!
This is a primarily in-person role (with some remote) with the working hours of Monday-Friday, 7am-7pm with rotating weekend coverage and 8-hour shifts.
The Senior Digital Concierge leads and scales Van Metre’s Digital Concierge program, owning both day-to-day operations and team performance This role ensures every inbound customer interaction—across calls, web, and digital channels—is handled with speed, clarity, and consistency, while driving measurable improvements in engagement, conversion, and customer satisfaction.
This is a player-coach role responsible for team performance, process excellence, and continuous optimization of the digital customer experience.
Key Responsibilities:
Required Qualifications:
Preferred Qualifications:
Compensation and Benefits information: Van Metre offers excellent benefits, and a work environment that fosters and rewards excellence. We also promote work/life balance, including a robust Employee Wellness Program. We encourage employees to make full use of vacation and other company-paid leave to refresh their bodies and minds.
Van Metre Core Values
Integrity; Ownership; Respect and Dignity; Diversity and Inclusion; Teamwork; Community; Work/Life Balance
Van Metre Mission Statement
The mission of Van Metre Companies is to build and continually improve upon the storied reputation, earned over the years since the Company’s founding in 1955, of providing top quality homes, investment properties and services to our customers and clients. The Company’s emphasis on integrity, professionalism and philanthropy ingrained by our founder Albert G. Van Metre, Sr. has garnered trust and respect in the Washington, D.C. area and beyond. It is critical to our future that we maintain that reputation and assure that Van Metre Companies continues to excel in real estate development and construction and in the management of apartment, retail and office investment properties, as well as in the provision of mortgage and related services. It is the task of our dedicated, energetic, and involved professionals to advance our ability to set the benchmark for luxury living and refined commercial development. The capstone of our mission is to make the “Van Metre” signature an icon for elegant residential communities, and industry leading condominium and apartment communities, as well as Class A neighborhood retail centers and office developments.
Van Metre Companies is dedicated to building and continually improving upon the storied reputation, earned over the years since the Company’s founding in 1955, of providing top quality homes, investment properties and services to our customers and clients. The Company’s emphasis on integrity, professionalism and philanthropy ingrained by our founder Albert G. Van Metre, Sr. has garnered trust and respect in the Washington, D.C. area and beyond. It is critical to our future that we maintain that reputation and assure that Van Metre Companies continues to excel in real estate development and construction and in the management of apartment, retail and office investment properties, as well as in the provision of mortgage and related services. It is the task of our dedicated, energetic, and involved professionals to advance our ability to set the benchmark for luxury living and refined commercial development. The capstone of our mission is to make the “Van Metre” signature an icon for elegant residential communities, and industry leading condominium and apartment communities, as well as Class A neighborhood retail centers and office developments. Van Metre also is known for our wonderful philanthropy that is the Children's National Hospital in Washington D.C. We host an annual 5k that has generated over $2 million dollars. We have also recently started a Diversion and Inclusion council that helps the Northern Virginian community become a better place.
