Job Description

GCB 4

We are currently seeking a high calibre professional to join our team as a Senior Digital Commercialization and Engagement Manager

In this role you will:

• Own digital sales performance across Retail and Wealth products, with accountability for targets and commercialization outcomes.
• Identify, size, and prioritise opportunities to improve digital acquisition — with a strong lens on Retail Products.
• Lead business case development, target-setting, and performance forecasting, connecting initiatives directly to business impact.
• Diagnose performance issues and define growth levers using data, translating findings into clear commercial recommendations and actions.
• Partner with Product, Marketing, Platform, and Data to drive commercial priorities into delivery — influencing roadmaps and removing blockers.
• Own benefits realisation of growth initiatives, ensuring delivery translates into committed targets.
• Present performance narratives and recommendations to senior stakeholders, including ExCo-level forums, with clarity and credibility.

To be successful you will need:

• Proven track record of driving commercial or growth outcomes — acquisition experience in Cards, Loans, or similar products is a strong plus.
• Demonstrated ability to deliver business impact: you’ve owned a number, moved it, and can tell that story.
• Strong commercial acumen — you can spot an opportunity, size it, prioritise it, and build the case to act on it.
• Advanced data literacy and critical thinking — you’re independently analytical and can turn performance data into actionable insight.
• Experience influencing cross-functional teams to deliver growth initiatives.
• Confidence operating at a senior level, including interacting with senior management and presenting in leadership forums.

Opening up a world of opportunity

www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

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