Job Description

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

At Medtronic, we are building a Center of Excellence in Digital, Customer Experience and Innovation to accelerate the transformation of our business across LATAM region. We are looking for professionals who want to generate real impact by combining strategy, data, technology and execution to enhance customer experience, drive operational efficiency and unlock new growth opportunities. If you are motivated by working in multicultural, fast-paced and results-oriented environments, this is your opportunity to be part of a transformation with tangible impact on the healthcare ecosystem.

The Senior Digital Analyst orchestrate the delivery of high impact digital features for LATAM, operating at the intersection of business, technology and UX. This role translates business needs, user pain points and strategic priorities into clear, actionable user stories and supports the delivery of digital products (portals, e procurement, automation, AI use cases, Salesforce enhancements) with quality, on time and with measurable value. The role will be working in a Flex Work model either in Sao Paolo, Brazil or Buenos Aires, Argentina.

Responsibilities may include the following and other duties may be assigned:

• Continuously refine the product backlog for one or more digital products
• Write clear user stories, acceptance criteria and epics, reflecting business needs, edge cases and regulatory constraints
• Support prioritization of backlog items based on business value, user impact and technical feasibility, aligned with the Product Owner, Digital Product Manager and stakeholders
• Support sprint planning, backlog grooming, daily stand‑ups and sprint reviews, ensuring clarity and alignment for engineering teams
• Map and document end‑to‑end business processes, identifying pain points, bottlenecks and opportunities for digital and AI solutions
• Work closely with Sales, Marketing, Operations, Finance, Supply Chain and Customer Service to deeply understand processes, user journeys and pain points
• Engage directly with internal and external stakeholders (e.g. field teams, distribution centers, customer operations) when needed to refine requirements and validate solutions
• Translate business language into structured requirements and specifications that are understandable for development teams
• Identify and help refine new Digital and AI features
• Work with Data, IT and vendors to ensure that AI and digital use cases are well‑defined, testable and integrated into user flows
• Collaborate with UX Designers to ensure user stories reflect UX requirements, usability standards and accessibility best practices
• Participate demos and validation sessions with business stakeholders, ensuring that delivered features meet expectations and regulatory requirements
• Support defect triage, prioritization and resolution together with Product Owner, QA and Engineering
• Monitor product and feature performance (usage, errors, adoption, cycle times) with the Product Owner and Data team, using insights to suggest backlog improvements
• Contribute to post‑implementation reviews and continuous learning loops, capturing lessons learned and improvement ideas
• Maintain updated documentation of requirements, flows, rules and dependencies in the agreed tools (e.g. Confluence, Miro, process repositories)
• Support preparation of materials for steering committees, status reports and executive updates

Required Knowledge and Experience:

• Bachelor’s degree
• Fluent in English level
• Fluent in Spanish level
• Four years of experience as Product Owner, Product Analyst, Business Analyst, Digital Analyst or similar, preferably in digital transformation or CRM/e‑commerce/portal projects
• Solid experience writing user stories, acceptance criteria, process flows and functional specifications
• Experience working closely with engineering/IT teams in Agile environments (Scrum, Kanban, SAFe or similar)
• Ability to understand end‑to‑end business processes (e.g. quotations, order‑to‑cash, pricing, approvals) and support their translation into system behaviors
• Clear and objective communication (business ↔ technology)
• Curiosity and willingness to learn about AI; Exposure to AI / GenAI use cases as part of product requirements; Familiarity with Salesforce and/or other enterprise CRMs, and digital channels (B2B/B2C portals, e‑commerce, e‑procurement, self‑service) is advantageous

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here