Supervises staff involved in nutrition and food service activities. Oversees diet office operations, formula room, and human milk room. Responsible for the quality and quantity of their assigned staffs' work. In-depth knowledge of food service database software to monitor performance and solve problems. Interprets food service policies into processes to guide the achievement of department goals and fulfillment of department standards. Assigns work, monitors performance, provides guidance and direction to assigned staff. Evaluates compliance with departmental goals and suggests action plans to improve. The work schedule may vary and could include working weekends and holidays and at multiple sites.
This position will schedule and replace staff when necessary and ensure that staff schedules are followed appropriately. This position will work as a team with managers and other department supervisors on department initiatives. They will make sure appropriate service recovery is done to ensure patients and customers are satisfied within department resources. They will make decisions for the operations when managers are not present and escalate problems to the manager when beyond their scope.
This position will have oversight of call center operations for 5 campuses and manage a combination of in-person, hybrid and remote workers introducing new challenges of keeping parity, equity and morale consistent. Responsible for managing and troubleshooting the call center software, kitchen menu software, staff communication software, electronic health record orders interface and bedside meal ordering software. This person will support the management of additional meal ordering interfaces with our kitchen software.
Department Overivew:
The UCSF Health Department of Nutrition and Food Services is a high performing and nationally recognized food and nutrition service operation. The department is comprised of three divisions: food service (room service style patient food service, retail food operations including cafes, quick service coffee outlets, a large-scale catering program with conference services, with supporting entities of culinary services, food procurement services, and a business office), retail services (gift and specialty shops), and nutrition services (inpatient and outpatient nutrition services for adults and pediatrics and a dietetic internship).
The Department provides professional nutrition services and food to patients in the hospitals at Parnassus, Mission Bay, Mount Zion, Stanyan, Hyde, and Oakland sites.
The UCSF Health Department of Nutrition and Food Services is a high performing and nationally recognized food and nutrition service operation. The department is comprised of three divisions: food service (room service style patient food service, retail food operations including cafes, quick service coffee outlets, a large-scale catering program with conference services, with supporting entities of culinary services, food procurement services, and a business office), retail services (gift and specialty shops), and nutrition services (inpatient and outpatient nutrition services for adults and pediatrics and a dietetic internship).
The Department provides professional nutrition services and food to patients in the hospitals at Parnassus, Mission Bay, Mount Zion, Stanyan, Hyde, and Oakland sites.
Key Responsibilities
%
of time
Essential Function (Yes/No)
Key Responsibilities
(To be completed by Supervisor)
50YES
Communications Office and Patient Food Service Management
Responsible for daily diet office, formula and human milk rooms operations
Responsible for accurate and timely processing of meal entries and call center operation
Assist with setting directions and manages communication cost center IAP
Assist with building and maintaining room service patient menu and maintenance of master menu sets in Computrition
Assist with performing revisions and corrections related to patient food services (tray tickets, portion changes, and restriction modifications)
Assist with linking new patient recipes for allergies and restrictions
Plans and conducts training for new employees and new dietitians, including food service database software training. Trains staff on any new food service database software features or functions. Presents advanced level in-services and training to new Registered Dietitians and staff.
Coordinates special orders for formulas and custom food requests
Investigate errors and respond to incident reports and patient complaints.
Initiates, oversees, and audits sanitation & safety procedures of formula and milk room
Responsible for management of technology systems used for operations including troubleshooting, submission of tickets for support, day-to-day maintenance of machines, and communication of downtime procedures to staff
Consults with and supports staff when complex food service issues arise.
30YES
Human Resource Management
Responsible for scheduling and maintaining accurate records for department payroll of diet office, formula and breast milk staff
Assist with HR recruitment, selection, training new hires and system set-up for all relevant applications
Assist with recommending salary actions, promotions, and terminations. Recommends changes in staffing and changes to budget to ensure the efficient operation of the function.
Conducts performance evaluations and competencies for assigned staff
Responsible for coaching and corrective action for staff
Collaborates with Labor and Employee Relations to address areas of staff performance that need improvement.
Provides guidance and acts as a resource for Patient Food Service Supervisors
Assist with developing training programs, job analyses, and procedural manuals to help develop staff in patient food service. Provides guidance and excellent judgment. Seen as a role model by assigned staff.
Keeps open and continuous dialogue with staff regarding engagement initiatives and demonstrates follow through
10YES
Participate in Department Projects and Programs
Participates on multidisciplinary team, division, and department committees and projects. Demonstrates leadership and contributes to the group's goals.
Collects, analyzes and evaluates data for quality assurance and improvement, and standards of development.
Collaborates with manager on strategies to improve quality, develops action plan and implements.
Orients dietetic interns to the kitchen and assist them in completing their training with kitchen staff. Acts as preceptor for intern learning experiences and evaluates intern performance.
Develops learning activities and supervises dietetic intern projects including establishing objectives and evaluating performance. Supervises dietetic interns.
Participates in dietetic internship development: develops curriculum and teaches intern classes as assigned.
Completes testing and quality assurance checks on new food service software updates including computerized bedside meal ordering, kitchen management software, call center automatic distribution software, and healthcare communication software.
5YES
Patient and Nursing Satisfaction
Leads rounding for patient satisfaction. Rounds as necessary on nursing and stakeholders as they contribute to patient satisfaction.
Conduct annual nursing satisfaction surveys with patient food service. Results will be shared with appropriate stakeholders
Implements action plan to improve nursing satisfaction with patient food services.
Participate in interdisciplinary committees that relate to patient food service as assigned.
5YES
Advances Competencies as Professional & Other
Annually develops professional goals for continuing education and a plan to meet these goals
Observes and upholds all University, Medical Center, and Departmental policies
Job duties include access to Protected Health Information. Complies with HIPAA procedures for patient privacy and ensures that supervisees comply
Performs other duties as assigned
100% (To update total %, enter the amount of time in whole numbers (without the % symbol - e.g., 15, 20) then highlight the total sum (e.g., 1%) at the bottom of the column and press F9. The total sum should add up to 100%.)
Required Qualifications:
Preferred Qualifications:
