Job Description

About Us:

For nearly 25 years, Archer has been a pioneer and a trusted global leader in delivering comprehensive compliance and risk management solutions to empower organizations to effectively navigate risks, ensure compliance, and achieve their business objectives. Our innovative GRC solutions are designed to provide companies with a clear, unified perspective on their risk landscape and enable data-driven decision-making and strategic planning. By leveraging cutting-edge technologies such as AI and risk quantification, we equip our clients to anticipate, adapt to, and overcome challenges in today’s rapidly evolving market. At Archer, we don’t just help organizations manage risk — we help our clients transform risk into a strategic advantage and turn uncertainty into opportunity. Learn more at www.ArcherIRM.com

We are seeking a talented and experienced Senior Software Engineer to join our SaaS Product Operations team. You will play a crucial role in implementing and supporting cloud infrastructure solutions that enable our business objectives.

Responsibilities

• Develop and maintain infrastructure-as-code solutions using tools like Terraform, Kubernetes, Helm, Docker, GitLab CI/CD and GitOps.
• Implement monitoring, logging, and alerting using OpenTelemetry-based instrumentation and observability platforms such as Coralogix.
• Define and maintain observability standards for metrics, logs, and distributed traces across Kubernetes and serverless workloads.
• Automate operational tasks and create self-service tooling to enable developer productivity.
• Collaborate with cross-functional teams to understand requirements and ensure successful onboarding of new teams to use Cloud Engineering solutions.
• Troubleshoot and resolve complex issues across our cloud infrastructure.
• Contribute to the establishment of SRE practices and help define metrics for success.
• On-call for infrastructure and services
• Performing service requests on behalf of our clients, both internally and externally
• Mentor and train junior engineers

Required Skills

• Solid experience building and managing AWS EKS.
• Proficient in infrastructure-as-code tools like Terraform.
• Strong knowledge of containerization technologies like Kubernetes and Docker.
• Experienced with CI/CD pipelines, preferably GitLab.
• Familiarity with OpenTelemetry for metrics, logs, and distributed tracing.
• Familiarity with observability platforms such as Coralogix or Datadog.
• Scripting skills in Bash, Python, or other scripting languages.
• Understanding of software development methodologies and Agile practices.
• Experience with issue tracking tools like Jira.
• Experience with AWS Serverless technologies.
• Proficiency with ArgoCD for continuous delivery.
• Knowledge of API Gateway for managing APIs.

Desired Skills

• Knowledge of networking, load balancing, and security best practices.
• Strong understanding of observability patterns including structured logging, tracing context propagation, SLIs, and SLOs.
• Experience operating OpenTelemetry collectors in Kubernetes environments.
• Experience with .NET, TypeScript, Python, or other programming languages.
• Familiarity with Microsoft SQL Server.
• Ability to understand and drive SRE requirements and define success metrics.
• Experience building and managing AWS Lambda applications.

Key Attributes and Competencies

Collaboration Skills

You will need to work effectively across teams and departments. You will closely partner with:

• Developer Experience Team Engage with the DevX team to understand developer needs and ensure Cloud Engineering solutions enable a seamless self-service experience.
• Application Development Teams Coordinate with developers to understand application requirements and provide guidance on leveraging cloud infrastructure effectively.
• Security Team Collaborate with security experts to ensure cloud solutions adhere to security best practices and compliance standards.
• Infrastructure Teams Work with other infrastructure teams to align on networking, load balancing, and other infrastructure components.
• Product and Business Teams Gather requirements from product and business stakeholders to align cloud infrastructure with strategic goals.

Troubleshooting Skills

As we develop and implement new Cloud Engineering solutions, we will undoubtedly encounter complex issues and challenges. You must be able to quickly:

• Gather relevant information and collectively troubleshoot issues.
• Diagnose and isolate the root cause of problems across distributed systems and infrastructure components.
• Monitor data, logs, and other diagnostic tools to uncover issues efficiently.
• Problem-solve methodically and resolve intricate technical problems.
• Document and share troubleshooting steps, findings, and resolutions for knowledge-sharing and continuous improvement.
• Remain calm under pressure and maintain a solutions-focused mindset when tackling critical issues.

Archer is committed to the principle of equal employment opportunity for all employees and applicants for employment and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Archer are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, national origin, sex (including pregnancy), age, disability, sexual orientation, gender identity, and/or expression, marital, civil union or domestic partnership status, protected veteran status, genetic information, or any other characteristic protected by federal, state or local laws. Archer will not tolerate discrimination or harassment based on any of these characteristics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. All Archer employees are expected to support this policy and contribute to an environment of equal opportunity.

If you need a reasonable accommodation during the application process, please contact talent-acquisition@archerirm.com All employees must be legally authorized to work in the US. Archer participates in E-Verify. Archer and its approved consultants will never ask you for a fee to process or consider your application for a career with Archer. Archer reserves the right to amend or withdraw any job posting at any time, including before the advertised closing date.