Job Description

Company Description

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Job Description

**Key Responsibilities:**

• Demonstrate a minimum of 8+ years of professional development experience, with at least 5 years of hands-on, practical experience in SmartCOMM development and implementation.
• Develop and maintain SmartCOMM templates, manage data model updates, configure Assembly Rules, and write efficient scripting solutions to meet business requirements.
• Possess strong technical knowledge of XML, XPath, and SmartCOMM Designer tools, applying this expertise to design and optimise document generation solutions.
• Apply solid understanding of SmartCOMM development best practices, including reusable template design, performance optimisation, and maintainable coding standards across all deliverables.
• Troubleshoot production issues proactively, support defect resolution processes, and implement preventative measures to minimise future occurrences.
• Work independently and collaboratively, analyse complex requirements, and deliver robust solutions with minimal supervision whilst maintaining high quality standards.
• Lead code reviews and provide constructive feedback to junior developers, fostering a culture of continuous improvement and knowledge sharing within the development team.
• Monitor and optimise template performance, identifying bottlenecks and implementing enhancements to ensure efficient document generation at scale.
• Create and maintain comprehensive technical documentation for templates, configurations, and solutions to support knowledge transfer and system maintainability.
• Collaborate with cross-functional stakeholders, including business analysts and quality assurance teams, to ensure solutions align with business objectives and technical requirements.
• Possess insurance domain knowledge, particularly in policy documents and related processes, which would be highly desirable for this role.

Qualifications

Graduate or above