EXL

Senior Developer - Marketing Cloud & Agentforce Engineer

EXL  •  Gurugram, IN (Onsite)  •  1 day ago
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Job Description

  • SFMC Core & Scripting: 3+ years of hands-on experience in SFMC (Automation Studio, Journey Builder, Contact Builder) with proficiency in AMPscript, SSJS, and JavaScript.
  • Salesforce AI / Agentforce Exposure: Hands-on experience or working knowledge of Salesforce Agentforce, Einstein AI, or Prompt Builder.
  • System Integrations: Proven track record connecting platforms via REST/SOAP APIs, microservices, and native connectors.
  • Data & SQL Expertise: Strong foundation in relational data modeling, data profiling, and SQL query optimization.
  • Web Development: Core skills in HTML, CSS, and JavaScript for CloudPages and template execution.
  • Problem Solving & Communication: Strong troubleshooting skills with the ability to explain AI/technical workflows to cross-functional stakeholders.

Agentforce & AI Solution Engineering

  • Design, build, and deploy Agentforce agents, Topics, and Actions tailored for marketing automation and customer engagement workflows.
  • Configure Prompt Builder and integrate LLM-assisted decisioning into customer journeys and dynamic messaging.
  • Connect Agentforce with Salesforce Data Cloud and external APIs to supply real-time context and ground AI actions safely.
  • Establish guardrails, testing protocols, and compliance standards for AI-generated interactions.

Data Architecture & System Integrations

  • Design relational data schemas, Data Extensions, and customer profiles to support real-time AI decisioning and segmentation.
  • Build REST/SOAP API integrations, microservices, and webhooks connecting SFMC with internal backends, CDPs, and enterprise systems.
  • Write intermediate-to-advanced SQL queries (JOIN, GROUP BY, string/math functions) for data transformations in Automation Studio and Data Cloud.

Development & Technical Execution

  • Build dynamic, personalized logic using AMPscript, Server-Side JavaScript (SSJS), and frontend technologies (HTML, CSS, JavaScript).
  • Develop custom CloudPages, interactive forms, and API-triggered entry sources in Journey Builder.
  • Troubleshoot complex data flows, API failures, and agent execution paths using root-cause analysis.

Bachelor's/master's in IT or Computer engineering (4+ Years)

Location: Gurgaon/Pune

EXL

About EXL

Choosing a digital partner is about more than capabilities — it’s about collaboration and character.

Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments.

At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations.

Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale.

Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact.

We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition.

At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward.

For more information, visit www.exlservice.com.

Industry
Consulting & Advisory
Company Size
10,000+ employees
Headquarters
New York, NY
Year Founded
Unknown
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