Job Description

Job Summary

IT Ops Engineer - GPC Accounting

Join ING as an accomplished IT Ops Engineer with a strong drive for continuous improvement. This role requires flexibility, creativity, and expertise in managing a complex application landscape that processes high volumes of financial transactions every night.

The Global Processing Center of ING Finance handles all commercial banking transactions for accounting and reporting purposes on a nightly basis. To ensure timely delivery, continuous optimization is crucial to accommodate growth and changes. Key areas of focus for improvement in the upcoming years include security, automation using Python, and continuous delivery.

As the IT Ops Engineer, you will be responsible for managing several applications based on Oracle technology and leveraging Continuous Delivery tooling like Azure DevOps.

Key Responsibilities

Your main responsibilities will include:

• Providing 2nd-line support to resolve incidents related to extensive batch schedules.
• Identifying and resolving problems arising from incidents both reactively and proactively.
• Testing and accepting changes to ensure their quality.
• Executing software deployments to the Acceptance and Production environment.
• Continuously improving the automation of operational activities through Python scripting.
• Ensuring the patching and security of all hardware and software within the system.
• Monitoring system security compliance with ING standards and policies and performing necessary risk-related activities in a timely manner.

Skill Requirements

Your BusDevOps team:

ING is a bank where IT is at the core of its business, leading the way in agile practices using Scrum and Squads based on the Spotify model. Squads consist of functional experts, developers, and Ops engineers. As the Ops Engineer, you will ensure the operational stability, integrity, and availability of applications and interfaces. You will monitor, test, and deploy various applications to meet challenging SLAs. Additionally, you will continuously enhance security measures and the level of automation. Therefore, it is essential to have a comprehensive understanding of the complete stack from application to operating system.

Your work location will be in Manila. Squads are multicultural, and some team members may be working from other locations.

Together with your colleagues, you will ensure the availability of intervention and support during morning shifts, afternoon shifts, nightly standby duty, and weekend shifts.

Other Requirements

Your profile:

You are:

• A team player.
• Passionate about technology.
• Broadly developed, a fast learner, and committed to continuous improvement.
• Capable of acting independently during standby shifts.

You possess:

• Excellent collaboration and communication skills (English) and a proactive attitude.
• A positive, can-do mindset, always seeking ways to improve methods, yourself, and your colleagues.
• An interest in Finance, preferably Accounting.

Ideally, you have at least 2 years of relevant experience in a similar role, or you demonstrate proficiency in the following skills:

• Experience with Oracle databases (Oracle 19c) and Linux
• Proficiency in Python and shell scripting.
• Familiarity with scheduling (UAC).
• Awareness of CD/CI concepts in an agile development environment (Azure DevOps).