Job Description

Job Summary

Skill Summary

• Strong hands-on experience with Salesforce Marketing Cloud development
• Expertise in SQL, AMPscript, HTML/CSS, and SFMC development best practices
• Experience with Automation Studio, Journey Builder, Email Studio, Contact Builder, and Data Extensions
• Strong understanding of SFMC data models and customer journey orchestration
• Experience with solution design, technical implementation, and deployment
• Ability to troubleshoot, optimize, and support marketing automation solutions
• Exposure to Salesforce Core integrations is preferred
• Self-driven individual with accountability for delivery quality and timelines
• Ability to leverage AI tools effectively to improve development efficiency and speed

Candidate Expectations

In addition to technical qualifications, we are prioritizing candidates who:

• Demonstrate ownership and accountability for commitments and deliverables
• Have strong logical and analytical thinking capabilities
• Are comfortable working in agile, fast-paced enterprise environments
• Effectively utilize AI-powered tools to accelerate development, troubleshooting, documentation, code quality, and delivery outcomes
• Possess strong communication and collaboration skills

To develop and deliver codes for the work assigned in accordance with time| quality and cost standards.

Key Responsibilities

1. To maintain existing features, troubleshoot bugs , resolve ad-hoc requests and provide support for enhancement (major and minor) /new developments based on business/ client requirements as well as from the functional and technical team of HCL on the project.
2. To provide client support by presenting data, information, ticket resolution and day to day support activities like monitoring client requirements as well as keeping track of schedule for on time delivery of assigned tasks as per the defined quality standards.
3. To perform activities related to enhancement creation of documents for CMMi and client requirements
4. To provide technical guidance to junior developers
5. To interact with the customer and internal teams to gather requirements for development purposes.

Skill Requirements

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Other Requirements

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