Job Description

Job Summary

Key Responsibilities

1. Application Support & Issue Resolution

Provide L2 support for Cerner RadNet and integrated ancillary systems (PACS, EMR, billing, ECG/diagnostic systems).

Troubleshoot incidents related to order entry, scheduling, reporting, documentation, workflow issues, and interface errors.

Respond to helpdesk tickets, ensure SLA adherence, and deliver timely resolutions.

1. Documentation & Training

Create and maintain SOPs, technical documents, and training material.

1. Interface & System Integration Support (preferred)

Monitor, troubleshoot, and support interfaces between RadNet and systems like PACS, Fuji Synapse, Siemens Syngo, billing systems, and ECG solutions.

Understand HL7, DICOM standards, and data flows for diagnostic imaging.

1. Required Qualifications & Experience

2-4+ years in healthcare IT application support or Cerner application support roles.

Strong, hands‑on expertise with Cerner RadNet configuration and support.

Shift - Need to be open to work in shifts which includes supporting Client Business Hours US - 8 AM - 5 PM PST

Key Responsibilities

1. To maintain existing features, troubleshoot bugs , resolve ad-hoc requests and provide support for enhancement (major and minor) /new developments based on business/ client requirements as well as from the functional and technical team of HCL on the project.
2. To provide client support by presenting data, information, ticket resolution and day to day support activities like monitoring client requirements as well as keeping track of schedule for on time delivery of assigned tasks as per the defined quality standards.
3. To perform activities related to enhancement creation of documents for CMMi and client requirements
4. To provide technical guidance to junior developers
5. To interact with the customer and internal teams to gather requirements for development purposes.

Skill Requirements

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Other Requirements

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