Job Description

Job Summary

Responsible for application support for Cerner Clinical Applications related to CPOE and provider documentation. Managing ServiceNow incidents and requests, perform troubleshooting, and coordinates with clinical users to ensure stable and efficient PowerChart workflows.

Applications Supported (high level):

1. Ordering & Care Planning: Cerner Orders (non-Lab/Rad/Pharmacy), PowerPlans, Quick Orders, Activities/Interventions
2. Clinical Documentation: PowerNotes, Clinical/Physician Notes, Dynamic Documentation
3. Ambulatory & Mobile: PowerChart Ambulatory, PowerChart Touch, Ambulatory Organizer, Camera Capture
4. Messaging & Task Management: Message Center/Message Pools, MPTL, Dynamic Worklists
5. Clinical Reference & Reporting: ClinicalKey, UpToDate, DA2 Physician Reports
6. Patient & Multimedia Tools: NeoData, LTC MDS, iPet, Multimedia Manager, Sonifi, Letters

Shift - Need to be open to work in shifts which includes supporting Client Business Hours US - 8 AM - 5 PM PST

Key Responsibilities

1. To maintain existing features, troubleshoot bugs , resolve ad-hoc requests and provide support for enhancement (major and minor) /new developments based on business/ client requirements as well as from the functional and technical team of HCL on the project.
2. To provide client support by presenting data, information, ticket resolution and day to day support activities like monitoring client requirements as well as keeping track of schedule for on time delivery of assigned tasks as per the defined quality standards.
3. To perform activities related to enhancement creation of documents for CMMi and client requirements
4. To provide technical guidance to junior developers
5. To interact with the customer and internal teams to gather requirements for development purposes.

Skill Requirements

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Other Requirements

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