Job Description

Worker Type:

Permanent

Here at BNZ, it's about more than just banking. We work together in an agile, energising environment to create innovative solutions through our promise "If you can imagine a better future, let's find a way."

We support wellbeing, flexible working and have a generous leave offering. There is the opportunity for growth, learning and career development. No two days are the same.

The Conversational Banking portfolio is made of three teams who share a single purpose - to brilliantly serve customers through a seamless, integrated communication platform, that drives efficiency and operational excellence for bankers and colleague support teams.

This is a hybrid role based in Wellington or Auckland with three days in the office and two where you can work flexibly. Office anchor days are Tuesday, Thursday and Friday.

Mō te Tūranga | About the Role

We sat down with the People Leader (who you would report to) and they told us the following about the role:

What is the team culture and environment like?

We’re a collaborative bunch who value open, honest conversations and continuous improvement. Everyone has a strong sense of ownership over the customer experience - from keeping things running smoothly to finding ways to make them even better. We’re big on learning, sharing what we know, and staying curious (especially when it comes to AWS and new tech). It’s a safe space to speak up, try new ideas, and grow - no fear of failure here. At the heart of it all, we’re customer-focused and data-driven, working together to build scalable, secure, and reliable contact centre solutions.

What projects / work will the candidate be working on now and into the next year?

• Development of Amazon Connect Platform and surrounding technologies.

• Expand Gen AI usage for conversational banking.

• Improve and uplift our tech stack using industry standard practices.

• Expand our automated testing suite.

What is your management style?

My management style is collaborative and inclusive. I believe in giving everyone equal opportunities, to contribute and grow. I like to set clear expectations and provide guidance when needed. I trust my team to take ownership and deliver results. Open communication and mutual respect are very important for me.

What technical skills are required for this role?

• AWS and cloud technologies

• RESTful API development

• Java and/or NodeJs

• React (Optional)

• TypeScript (Optional)

What will success look like for the candidate in this role?

Success is defined not just by technical ability, but by their mindset and how they contribute to the team’s dynamic. A successful candidate is a team player who values collaboration, shares knowledge freely, and supports others to achieve collective goals. They are open-minded, welcoming diverse perspectives and adapting readily to new ideas, technologies and ways of working. Most importantly, they embrace continuous improvement – not only in refining their technical skills, but in seeking feedback, learning from challenges, and growing both personally and professionally.

Nau Mai ki te Pēke o Aotearoa | Come to the Bank of New Zealand

We review applications as they are received and may close advertising early

This is an exciting opportunity to join us!  We're bold thinkers who are taking brave steps to create a company that people want to work for, and customers want to bank with. If you're ready to join a fun organisation where we are proud of our culture and how we are helping New Zealander's to 'Find their way', then show your interest by submitting your application - we can't wait to read it. 

Ehara taku toa i te toa takitahi, engari he toa takitini" - Success is not the work of an individual, but the work of many.”

Closing Date: 04 July 2026

Applications will be reviewed regularly across the advertising period, but we do reserve the right to close applications early.