Job Description

A brighter future awaits you

At CooperVision, we are proud to be the global leader in contact lenses. At our innovative sites worldwide, we manufacture and distribute contact lenses to some of the biggest names in optics. We’re all about creating brighter futures for our customers, our wearers and our people.

What can you expect from us as an employer? Well, we like to look at things a little differently. We call it bringing a refreshing perspective. And for every one of us who works here, it means our opinion really counts, we get to share our ideas, and we get to make an impact.

We’re big on belonging. Because being part of something great is what makes our company the best it can be. And we value diversity, because you can see a whole lot more when you have different perspectives. We’re an ambitious company. And to help us achieve our goals, we’ll give you all you need to achieve yours.

What will you be doing:

Working with the Packaging Team Leader, the Senior Despatch Operator will be expected to provide control of the Mountpark Despatch area and to ensure customer requirements, production performance targets, quality standards, and ship days are met and where possible exceeded.

The postholder is required to have an aptitude for problem solving and the ability to work on their own initiative and as part of a team to nurture a forward thinking and flexible work ethic.

Essential responsibilities:

• Carry out tasks and operate any required machines and processes associated with the smooth running of the despatch area as requested by the Packaging Team Leader to meet production targets, customer needs, efficiency and quality requirements in line with Standard Operating Procedures.
• Support the Packaging Team Leader as point of contact for Goods Out Mountpark liaising with packaging, distribution, customer service and export shipping.
• Prioritize workload to meet customer demand and satisfaction.
• Provide support to the Packaging Team Leader through feedback on work levels and despatch issues on a regular basis.
• Investigate and respond to problematic shipments and operational issues communicating with all necessary departments to ensure minimum disruption.
• Comply with health and safety regulations within the team and the environment ensuring safe practice regarding use of equipment (i.e. machinery, lift truck, manual handling equipment etc) and general good housekeeping to ensure a safe working environment for all employees.
• Support the Packaging Team Leader to investigate and respond to any enquiries received from other departments i.e., Shipping, Customer Services, and Distribution, this is to aid investigations from customer complaints or help to meet customer requirements.
• Use of systems appropriate to your department i.e., JDA, Baan,GPSII , Microsoft Office and shipping systems.
• Receive any new training and train other operators as required. Training must be in accordance with the necessary SOP’s and associated documentation.
• Completion of relevant shipping documentation.
• Ensure month end controls are adhered to within the Goods Out Mount Park area.
• Be aware of and contribute to continuous improvement projects as appropriate.
• Be prepared to work in other areas of operations for specified periods as required.
• Ensure security is maintained within the despatch area.
• Loading and unloading of vehicles using appropriate equipment within Health and Safety guidelines e.g. forklift, pump trucks, trolleys etc.

In the absence of a Packaging Team Leader, you may be asked to carry out the following duties:

• Ensuring the departmental Service levels are maintained and where possible exceeded in compliance with organisational requirements.
• Investigate and respond to problems in relation to Despatch communicating any issues to your Section Leader to ensure minimum disruption and maximum service levels.
• Investigate and respond to problematic shipments and operational issues communicating with all necessary departments to ensure minimum disruption.
• Investigate and respond to any enquiries received from other departments i.e., Shipping, Customer Services, and Packaging, this is to aid investigations from customer complaints or help to meet customer requirements.
• Understanding of all relevant Health & Safety and GMP procedures to ensure a safe and clean working environment.
• Provide input and deliver team briefs to shift, cascading company,and departmental information.
• Prioritize workload to meet customer demand and satisfaction.
• The post holder can decide the allocation of staff to various tasks.
• Liaison with the Section Leader on the allocation of staff to various tasks.
• Managing the daily workflow within the Goods Out Mountpark warehouse ensuring vehicles picking up are loaded on time in full.

Work Environment:

• The post holders working environment is a large open plan warehouse / factory building.
• All necessary personal protective equipment must be worn along with the use of the correct manual handling equipment and operating techniques.
• As well as some lifting, the majority of products are transported throughout the building on movable cages that can also be heavy.
• There may be some working at heights required.
• There is constant background noise from the operation of various packaging machinery.
• Temperatures in the warehouse fluctuate due to seasonal variations.

What are we looking for?

• Enthusiastic and flexible, a Team Player, also able to work alone as well as within a team, with excellent inter-personal skills.
• Good standard of education including English and Maths.
• Working Knowledge of the company’s WMS JDA) and Baan.
• Good working knowledge of the company’s distribution and Goods Out environment and the functions within these areas.

In addition, you’ll have experience in:

• Able to use own initiative and make decisions.
• Basic understanding of the equipment relevant to the specified area
• Knowledge of the in-house applications, e.g. Baan, JDA
• Knowledge of Export Shipping requirements
• Experience of working in a similar Goods Out Mail Desk area

What we offer:

You’ll receive competitive compensation and a fantastic benefits package including 22 shifts holiday, pension scheme, healthcare cover, life assurance, access to our Wellness Platform to support you in mental health and wellbeing, a discounted contact lens scheme and much more!

We are committed to our employees’ personal and professional development and offer extensive training to support your career growth and help every individual to reach their full potential. To help us achieve our goals, we’ll give you everything you need to help you achieve yours.

We also provide access to LinkedIn Learning to help you develop in your career and grow with CooperVision.

What you can expect:

As a CooperVision employee, you’ll be welcomed into a diverse and progressive global business. We appreciate how important fostering an inclusive culture is and how different perspectives add value and contribute to our success.

If you like what you see, take the first step towards your Brighter Future and apply today! All suitably qualified applicants will receive equal consideration and opportunities from CooperVision.

Please view our careers page at https://hcjy.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1to view all other opportunities.