BBVA is a global company with more than 160 years of history that operates in more than 25 countries where we serve more than 80 million customers. We are more than 121,000 professionals working in multidisciplinary teams with profiles as diverse as financiers, legal experts, data scientists, developers, engineers and designers.
Provide advanced desktop and end-user support in a high-pressure banking and trading floor environment. Responsible for system administration, workstation builds, VDI support, incident resolution, and maintaining secure, high-availability IT operations.
Key Responsibilities
Deliver day-to-day service desk support (tickets, calls, emails) for trading, banking, and enterprise systems.
Troubleshoot and resolve desktop, application, and system performance issues.
Build, configure, and maintain desktops, laptops, mobile devices, and VDI environments.
Manage user accounts, access control, and system configurations.
Perform OS installations, patching, and vulnerability remediation.
Support trading floor technologies (turret phones, voice systems, market data platforms).
Execute start-of-day and end-of-day operational procedures.
Maintain and update Windows and VDI images.
Manage IT asset inventory and lifecycle.
Collaborate with global teams to resolve incidents.
Ensure compliance with security standards and best practices.
Complexity & Impact
Handles complex, time-sensitive technical issues impacting trading operations. Requires independent problem-solving, sound judgment, and minimal supervision. Direct impact on business continuity, trading availability, and user productivity.
Required Skills & Experience
Technical Expertise
Advanced knowledge of Windows 10/11 Enterprise, imaging, building machines and troubleshooting
Experience with ITSM tools (BMC Helix, ServiceNow, Microsoft Service Manager)
Mobile Device Management (Intune, MobileIron)
VDI environments and SCCM packaging/deployment
Microsoft Office (O365 & on-prem), including add-ins/macros troubleshooting
Endpoint security and patching (Qualys, Ivanti, Zscaler, SentinelOne)
Cisco voice systems and trading turret platforms
Audio/video conferencing technologies
Basic networking knowledge
Trading Environment Experience (Strongly Preferred)
Familiarity with financial/trading applications such as Bloomberg, Refinitiv, ION, Tradeweb, FXAll, CME/BrokerTec, MarketAxess, etc.
Additional Skills
Strong troubleshooting and analytical skills
Excellent communication and stakeholder management
Ability to work under pressure in a fast-paced environment
Scripting/automation (PowerShell preferred)
Experience with reporting tools (Excel, LDAP, SQL) is a plus
Workday administration experience is a plus
Familiarity with AI tools and automation solutions is a plus
Education & Certifications
Bachelor’s degree or equivalent experience
8+ years of relevant experience
Microsoft/Cisco certifications preferred
Spanish language skills are a plus
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
With respect to this position in our Houston Office, the expected base salary ranges from $100,000 to $115,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. In addition to salary and a generous employee benefits package, successful candidates are eligible to receive a discretionary bonus.
*Employment eligibility to work with BBVA in the U.S. is required as the company will not pursue visa sponsorship for these positions
It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. In addition to salary and a generous employee benefits package, successful candidates are eligible to receive a discretionary bonus.
Pay Transparency Policy Statement
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information (41 C.F.R. 60-1.35 (c)).
Individuals with Disabilities
BBVA USA, BBVA Securities Inc., and BBVA S.A. New York Branch invite all interested and qualified applicants to apply for employment opportunities. If you are a U.S.-based job seeker with a disability who is unable to use our online tools to search and apply for jobs, please contact us by emailing: disabilityaccessjobs.us@bbva.com or by calling toll-free (in the U.S.) 1-844-664-9275. Please indicate the specific type of assistance needed*.
*The disability access telephone line and email address are reserved solely for job seekers with disabilities requesting accessibility assistance or an accommodation. Please do not call about the status of your job application if you do not require accessibility assistance or an accommodation. Messages left for other purposes, such as following up on an application or non-disability related or technical issues, will not receive a response.
EEO Statement
BBVA USA, BBVA Securities Inc., and BBVA S.A. New York Branch have a firm and unwavering policy to provide equal employment opportunity without regard to age, citizenship, color, disability, ethnic origin, gender, gender identity and expression, marital status, nationality, national origin, race, religion, sexual orientation, genetic predisposition, protected veteran status, or any other status or classification protected by federal, state or local law. This policy includes all job groups, classifications and organizational units. With regard to employment, this policy extends to applicants and covers our recruiting, hiring, promotion, transfer, demotion, discipline, termination, benefits, compensation and training practices as well as social and recreational activities.
View the " EEO is the Law" & " View the EEO is the Law Supplement Poster" poster. BBVA USA, BBVA Securities, Inc., and BBVA NY are equal opportunity and affirmative action employer.
At BBVA we are leading the transformation of banking worldwide, united in pursuing our goal of bringing the age of opportunity to everyone. Firmly focused on the future, our on-going digital transformation is already producing disruptive innovations that power our vision of banking.
Every one of our 121,486 employees, from branch staff to senior leaders, plays an essential role in giving our 71.5 million customers the cutting edge banking solutions that they deserve. Building on 166 years of history we know the importance of constant development, which is why we place so much confidence in the collaborative working environment that enables our people to grow and excel.
If you would like to learn about the culture and opportunities on offer at a company that is leading the way for 21st century banking, head to the ‘Life’ tab to find out more.
