Are you passionate about end user support and want to work for a company that truly cares about their clients?
We are looking for an upbeat and proactive Deskside Consultant for our BC branch located in Victoria to support a client in downtown Victoria! In this role, you will leverage your technical skills and provide an excellent customer experience, while building your experience and growing your career with Long View.
Provide IT End User support and troubleshooting of Desktop devices, mobile/phone devices, printer devices, Audio/Visual equipment and other related IT devices and services that are deemed part of the Digital Workplace (Remote and in-person)
Work with other IT teams to troubleshoot issues with voice network, data network and cloud services as needed
Deploy laptops and peripherals to new and existing users in line with team standards
Ensure that end-user environments are effectively maintained and supported
Responsible for site components of regionally or globally run technology projects that require local technology touch and participates in these projects as needed
Communicate effectively with customers, stakeholders and service providers to deliver on technology requirement
Deploy mobile devices (phones / tablets) to users and assist with set-up and/or troubleshooting
Responsible for operational support of office technology, including but not limited to, printers, scanners, copiers, audio visual equipment, video conferencing systems, electronic displays and meeting room equipment
Participate in regional IT Team meetings to align and offer consistent service delivery across region
Provide appropriate identification, tracking, escalation, communication for issues to customer base, suggestions for enhancement of all aspects of end user support services, and mentoring, coaching and development for less experienced team members on-site and remote
Contribute to continuous improvement of end-user support delivery for Newmont regional or site technology operations, service planning, service quality and SLA performance, issue resolution and customer satisfaction.
Complies with and ensures team compliance to Client's IT security and technology standards in delivery of service
Become familiar with and adheres to Client's Health, Safety Security and Environment Policies, Standards and Procedures. Models the behavior required to comply with and support these standards and practices
Consistently demonstrate and encourage safe work practices
Promote and comply with Client goals and values
5+ years of IT support experience, including experience supporting a Microsoft environment in a Desktop Support Role
Knowledge of server operations, infrastructure, web interfaces, remote access tools
Hands-on experience with Windows/Linux/Mac OS environments
Experience with:
-> Microsoft Office O365
-> Remote support
-> PC / printer hardware / VPN / Citrix
-> Active Directory
Ability to identify issues, escalate appropriately and work to resolve them
Effective written and verbal communication skills
Post-secondary education in a related field
CompTIA A+ Certification
Microsoft Certifications
Great people and culture
Career growth – Permanent staff positions, paid training, career life planning, and relocation and travel opportunities
Interesting work – Be part of exciting projects while accessing all the latest technologies
At Long View, we believe technology should move business forward—plain and simple.
We’re one of North America’s leading IT solutions and services companies, with offices across the continent and a passion for helping organizations shape what’s next.
By combining deep business insight with smart, flexible technology solutions—like Hybrid IT, cloud, infrastructure, managed services, and end-user support—we customize what the future of IT looks like for every client we work with.
Innovative, adaptable, cost-conscious, and always business-first—that’s the Long View way.
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