Job Description

Senior Design and Production Lead

Location: London WC2N
Salary: £50,000 per annum, plus company benefits

Contract Permanent, full time

Shifts 37.5 hours per week Mon-Fri between 8am-6pm with a 30-min unpaid lunch

Work model Hybrid (3 days onsite, 2 remote once the probationary period has been successfully completed)

Williams Lea seeks a Senior Design and Production Lead to join our team!

Williams Lea is the leading global provider of tech-enabled business and marketing services helping clients manage and transform processes through resilient, scalable 24/7 operations. We combine deep expertise, agentic AI-embedded workflows, and a global delivery model into a tech-enabled, seamless human expert-in-the-loop experience that helps clients achieve superior business outcomes.

Built on a strong heritage and great client relationships, we harness deep industry expertise, emerging technology and our global “Optishore™” delivery model to plan, build, execute and measure business processes, driving operational agility and digital transformation at speed and scale.

Williams Lea, an RRD company, serves clients in 20 countries across four continents and has 15,000 employees worldwide.

Purpose of the Role

The Senior Design and Production Lead is responsible for the end to end delivery, production and quality assurance of all creative output across print and digital channels.

This is a hands on role that combines practical execution with team leadership. The successful candidate will work closely with a small team of four, actively contributing to the work while organising, guiding and elevating the output of others. They will ensure that all deliverables meet the highest standards, with a meticulous attention to detail and a zero tolerance approach to errors.

The core objective of this role is to lead the production and implementation of a consistent and high performing visual identity system across all touchpoints. This includes digital design, social media content, data visualisation, marketing materials and print. The role requires a deep understanding of cross media production processes and the ability to enforce consistency, accuracy and efficiency at every stage.

Key Responsibilities

• Lead and coordinate the production and delivery of all design projects across digital and print, ensuring efficient execution across the team
• Take a hands on role in delivering high quality design output while guiding and supporting team members
• Own and enforce rigorous quality control processes, ensuring all work is accurate, error free and meets the highest standards before release
• Ensure all outputs are fit for purpose, reviewing work at key stages and providing clear feedback ahead of deadlines
• Maintain and uphold consistent brand standards across all touchpoints
• Develop, manage and continuously improve templates and production workflows for both digital and print
• Organise and prioritise team workloads, ensuring effective collaboration and on time delivery
• Act as a client facing representative, confidently presenting work and managing feedback

Key Competencies

• Experienced design professional with strong leadership experience managing a small team
• Highly organised with the ability to prioritise, delegate and manage multiple projects simultaneously
• Exceptional attention to detail with a zero tolerance approach to errors and a strong focus on quality control
• Proven hands on experience across both digital and print production
• Strong understanding of branding systems and consistency across multiple channels
• Experience working both agency side and in house, with a clear understanding of workflows and stakeholder expectations
• Confident communicator, comfortable working directly with clients and senior stakeholders
• Strong creative judgement with the ability to guide and elevate team output
• Good awareness of industry trends, competitors and emerging technologies, with the ability to share insight with the team
• Proficient in Adobe Suite, Microsoft Suite

Rewards and Benefits

We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:

• 25 days holiday, plus bank holidays(pro-rata for part time roles)

• Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances.

• Life Assurance

• Private Medical Insurance

• Dental Insurance

• Health Assessments

• Cycle-to-work scheme

• Discounted gym memberships

• Referral Scheme

You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!

Equality and Diversity

The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.

If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at careersatWL@williamslea.com(we do not accept applications to this email address).

View our Privacy Notice https://www.williamslea.com/privacy-statement

Please note: Due to the high volume of responses received for this role we will not be able to contact all applicants directly. If you have not heard from us in four weeks please consider your application unsuccessful.