Job Description

Job DetailsJob Location: Operations Center - Birmingham, AL 35242Position Type: Full TimeEducation Level: 2 Year DegreeJob Shift: DayPosition Summary
The Senior Deposit Operations Specialist – Fraud is responsible for leading and supporting advanced operational functions related to deposit accounts, including account maintenance, transaction processing, exception handling, fraud investigation, and regulatory compliance. This role serves as a subject matter expert in deposit operations and fraud prevention, ensuring the accuracy, efficiency, and integrity of deposit-related activities. The position also provides senior-level back-office support to branches, customer service teams, and internal departments while contributing to risk mitigation strategies and fraud loss recovery efforts.
Essential Duties and Responsibilities
Process and review complex deposit account transactions, including ACH, wire transfers, stop payments, and check adjustments.
Maintain and oversee customer deposit accounts, including changes to ownership, account status, and services.
Reconcile deposit account activity; investigate and resolve discrepancies, exceptions, and out-of-balance conditions.
Perform operational functions including reconciliation, data entry, document review, and exception processing.
Monitor and process returned items, overdrafts, and non-sufficient funds (NSF).
Review and process legal documents such as levies, garnishments, and subpoenas.
Provide advanced support to branch staff and customer service teams, resolving escalated operational issues.
Ensure compliance with internal policies and regulatory requirements (e.g., Reg CC, BSA, OFAC, Reg E, Reg D, Reg DD).
Maintain accurate records and documentation in accordance with audit and regulatory standards.
Assist with reporting, quality control reviews, audits, and system testing for deposit operations.
Participate in system implementations, upgrades, and process improvement initiatives related to deposit operations.
Fraud-Specific Responsibilities
Process, investigate, and manage incoming fraud cases, ensuring timely resolution.
Research and analyze suspicious or potentially fraudulent account activity, including check and deposit fraud.
Collaborate with internal departments and external financial institutions on fraud-related matters.
Contact account officers and customers, as appropriate, to verify questionable transactions.
Respond to inquiries from branches and internal teams regarding fraud-related issues.
Pursue recovery of financial losses related to fraud and assist in minimizing bank exposure.
Identify fraud trends and recommend process improvements to mitigate risk.
Assist in training staff on fraud detection, prevention techniques, and emerging fraud trends.
Risk Management & Leadership Responsibilities
Work collaboratively with management to develop, implement, and maintain risk mitigation procedures.
Serve as a senior resource for fraud prevention strategies and operational best practices.
Support the development and enhancement of internal controls to reduce fraud risk.
Provide guidance and mentorship to junior staff and assist in ongoing training initiatives.
QualificationsKnowledge, Skills, and Abilities
Advanced knowledge of deposit products, banking operations, and regulatory requirements (Reg E, CC, D, DD, BSA, OFAC).
Strong understanding of fraud detection, prevention, loss mitigation, and investigation processes.
Proficient knowledge of deposit operations systems and related banking technologies.
Experience with core banking systems, including Jack Henry deposit and fraud systems preferred.
Ability to perform detailed account analysis, reconciliations, adjustments, and fraud investigations.
Strong analytical and problem-solving skills with sound judgment and decision-making ability.
Ability to work independently in a high-volume, fast-paced environment while managing multiple priorities.
Excellent organizational skills and exceptional attention to detail.
Strong verbal and written communication skills with the ability to convey information clearly and accurately.
Outstanding internal customer service skills.
Intermediate to advanced computer skills, including proficiency in Microsoft Office (Excel, Outlook), email systems, and internet tools.
Ability to maintain strict confidentiality and adhere to compliance standards.
Education and Experience
Associate’s degree in Business, Accounting, or a related field required; Bachelor’s degree preferred.
5–7 years of banking experience required, with a strong emphasis on deposit operations and fraud detection/prevention.
Demonstrated experience with:
Account adjustments and reconciliations
Electronic payments (ACH, wires)
Faster Payments
Check fraud detection
Deposit fraud detection
Suspicious Activity Report (SAR) referrals
Extensive knowledge of deposit account documentation, banking systems, and regulatory guidelines.
Physical Requirements
Ability to sit for extended periods while using a computer and standard office equipment.
Manual dexterity to operate keyboard, mouse, phone, and other office tools.
Occasional lifting of files or boxes up to 20 pounds.
Ability to communicate effectively in person, via phone, and through electronic correspondence.