Job Description

Job Location: Operations Center - Birmingham, AL 35242
Position Type: Full TimeEducation
Level: 2 Year Degree
Job Shift: Day

Position Summary
The Senior Deposit Operations Specialist – Fraud is responsible for leading and supporting advanced operational functions related to deposit accounts, including account maintenance, transaction processing, exception handling, fraud investigation, and regulatory compliance. This role serves as a subject matter expert in deposit operations and fraud prevention, ensuring the accuracy, efficiency, and integrity of deposit-related activities. The position also provides senior-level back-office support to branches, customer service teams, and internal departments while contributing to risk mitigation strategies and fraud loss recovery efforts.

Essential Duties and Responsibilities
- Process and review complex deposit account transactions, including ACH, wire transfers, stop payments, and check adjustments.
- Maintain and oversee customer deposit accounts, including changes to ownership, account status, and services.
- Reconcile deposit account activity; investigate and resolve discrepancies, exceptions, and out-of-balance conditions.
- Perform operational functions including reconciliation, data entry, document review, and exception processing.
- Monitor and process returned items, overdrafts, and non-sufficient funds (NSF).
- Review and process legal documents such as levies, garnishments, and subpoenas.
- Provide advanced support to branch staff and customer service teams, resolving escalated operational issues.
- Ensure compliance with internal policies and regulatory requirements (e.g., Reg CC, BSA, OFAC, Reg E, Reg D, Reg DD).
- Maintain accurate records and documentation in accordance with audit and regulatory standards.
- Assist with reporting, quality control reviews, audits, and system testing for deposit operations.
- Participate in system implementations, upgrades, and process improvement initiatives related to deposit operations.
Fraud-Specific Responsibilities
- Process, investigate, and manage incoming fraud cases, ensuring timely resolution.
- Research and analyze suspicious or potentially fraudulent account activity, including check and deposit fraud.
- Collaborate with internal departments and external financial institutions on fraud-related matters.
- Contact account officers and customers, as appropriate, to verify questionable transactions.
- Respond to inquiries from branches and internal teams regarding fraud-related issues.
- Pursue recovery of financial losses related to fraud and assist in minimizing bank exposure.
- Identify fraud trends and recommend process improvements to mitigate risk.
- Assist in training staff on fraud detection, prevention techniques, and emerging fraud trends.
Risk Management & Leadership Responsibilities
- Work collaboratively with management to develop, implement, and maintain risk mitigation procedures.
- Serve as a senior resource for fraud prevention strategies and operational best practices.
- Support the development and enhancement of internal controls to reduce fraud risk.
- Provide guidance and mentorship to junior staff and assist in ongoing training initiatives.

QualificationsKnowledge, Skills, and Abilities
- Advanced knowledge of deposit products, banking operations, and regulatory requirements (Reg E, CC, D, DD, BSA, OFAC).
- Strong understanding of fraud detection, prevention, loss mitigation, and investigation processes.
- Proficient knowledge of deposit operations systems and related banking technologies.
- Experience with core banking systems, including Jack Henry deposit and fraud systems preferred.
- Ability to perform detailed account analysis, reconciliations, adjustments, and fraud investigations.
- Strong analytical and problem-solving skills with sound judgment and decision-making ability.
- Ability to work independently in a high-volume, fast-paced environment while managing multiple priorities.
- Excellent organizational skills and exceptional attention to detail.
- Strong verbal and written communication skills with the ability to convey information clearly and accurately.
- Outstanding internal customer service skills.
- Intermediate to advanced computer skills, including proficiency in Microsoft Office (Excel, Outlook), email systems, and internet tools.
- Ability to maintain strict confidentiality and adhere to compliance standards.
Education and Experience
- Associate’s degree in Business, Accounting, or a related field required; Bachelor’s degree preferred.
- 5–7 years of banking experience required, with a strong emphasis on deposit operations and fraud detection/prevention.
- Demonstrated experience with:
- - Account adjustments and reconciliations
- - Electronic payments (ACH, wires)
- - Faster Payments
- - Check fraud detection
- - Deposit fraud detection
- - Suspicious Activity Report (SAR) referrals
- Extensive knowledge of deposit account documentation, banking systems, and regulatory guidelines.
Physical Requirements
- Ability to sit for extended periods while using a computer and standard office equipment.
- Manual dexterity to operate keyboard, mouse, phone, and other office tools.
- Occasional lifting of files or boxes up to 20 pounds.
- Ability to communicate effectively in person, via phone, and through electronic correspondence.