Job Description

About the job.

National Highways have an excellent opportunity for a Senior Delivery Manager to join our team. A Senior Delivery Manager is accountable for the effective delivery of complex, high-risk products and services, ensuring successful outcomes across the full lifecycle.

The first project will be to lead on specific procurement aspect of the National Roadside Telecommunications Service (NRTS) which provides connectivity between roadside devices (such as closed-circuit television – CCTV -, signs and signals) and the Regional and National Operations Centres and associated data centres that run important software including the Automated Traffic Management System (ATMS).

With strong communication skills, you will engage senior stakeholders to support effective delivery and act as the main point of escalation when required. Building on experience gained across a range of products and services, you will bring increased responsibility and accountability to the role, while also coaching and mentoring Delivery Managers to strengthen capability and delivery performance.

Our technology estate is broad, diverse and continuously evolving. You will work across everything from internal business platforms to the systems that manage physical assets and keep England’s road network operating safely and reliably. This is an opportunity to develop solutions that have a real-world impact for millions of people.

Please note this position can be based from any of our UK offices however travel to other offices and Birmingham will be required.

• Manage key aspects (the plan, budget, financial management, governance, health & safety, etc.) of IT projects across their lifecycle to reach agreed business and strategic benefits, and contribute to the management of contract compliance and risk in an effective way.
• Participate in skills gap analysis to identify key areas of project/programme management skills that need to be developed, ensuring the right skills are successfully transferred to team members and colleagues.
• Apply an appropriate programme/project management framework to an agreed standard when setting up projects, liaising with other Programme Managers or team members and related projects, to ensure that work is neither overlooked nor duplicated.
• Support Digital Services Group or Programme Leaders to drive delivery against agreed plans, assisting on specific issues and being accountable for achieving particular efficiency savings.
• Work with internal and external suppliers to ensure that all programmes/projects deliver best value and maximise benefits to customers, both during delivery and following completion.

About you.

• Experience in delivering projects using a broad range of methodologies e.g. waterfall and Agile methods.
• Good technical understanding of networking communications and/ or service management systems.
• Able to mediate and mend relationships, communicate with stakeholders at all levels, manage stakeholders’ expectations and facilitate discussions across high risk and complexity, or under constrained timescales (Able to speak and represent the community to large audiences inside and outside of government).
• Experience in coaching and leading teams in Agile, Lean practices and project and programme management methods. Be a recognised expert that advocates Agile and Lean approaches.
• Ability to actively address the most complicated risks, issues and dependencies, including where ownership exists outside the team or no clear ownership exists to identify innovative ways to unblock issues.
• Good understanding of how governance works and what governance is required and experience of developing artifacts including business cases with ability to identify and challenge organisational processes of increasing complexity.

About us.

Here at National Highways, we manage and improve England’s motorways and major A roads, helping our customers have safer, smoother and more reliable journeys. Our priorities are safety, customers and delivery, and at the core of this, are our values of passion, integrity, safety, teamwork and ownership.

The Digital Services Directorate is helping to reshape the way National Highways operates by delivering digital, data, and technology services across all areas, from frontline to back office, in a modern and efficient manner. Our vision is to develop integrated information and technology that empowers our colleagues and provides real-time information to our customers, as well as integrating with intelligent vehicle and transport systems as they evolve, to enhance journey safety and reliability.

External candidates will be offered a starting salary at the lower end of the pay scale, while current employees will be appointed in accordance with our established pay policy. 

We are committed to creating a diverse environment and welcome applicants from all backgrounds.

Why you should join us

At National Highways we believe in a connected country. We are passionate about creating a culture where colleagues feel connected, included and enjoy greater wellbeing to achieve this. We’re proud that as an organisation we are continually striving to do better and actively encourage and support our colleagues to do the same with their careers.

So, if you put safety first, take ownership of your work, show passion for what you do, work effectively in a team, and demonstrate integrity in how you do it – then you’ll be a great fit for our organisation.

A connected and sustainable working approach has been adopted across National Highways. For some roles, this means being able to work in a hybrid way spending up to 60% of time working from a remote location such as home.

We offer many different ways to work flexibly and we’re open to discuss part-time working, job shares, and flexible start and finish times.

Please wait until the interview stage before asking us about flexibility, and we will explore what is possible.

Our benefits package

• Our total reward package includes basic salary, the potential for a performance related bonus
• Contributory pension scheme with employer contribution of up to 10%
• Annual Leave starting at 26 days (plus Bank Holidays) rising by 1 day each year up to 31 days (plus Bank Holidays)
• Flexible hours and an approach driven by connected and sustainable working which includes hybrid working
• Life assurance of 4 times annual salary
• Health and wellbeing support, including an Employee Assistance Programme, available 24/7 365 days and network of mental health first aiders. Plus access to a wellbeing app to enhance your self-care 24/7, Occupational health service and flu vaccines
• A cycle to work scheme for the purchase of a bicycle and equipment for healthy, low carbon travel
• Significant investment in your career development, through learning and development, talent management, coaching, mentoring and on job experience

And we are

• Family friendly with enhanced maternity leave and pay, paternity leave (15 days), shared parental leave, adoption leave. Plus access to financial support for holiday play schemes and paid special leave (up to 5 days pa), eg for caring responsibilities
• Money friendly with access to a discounts platform including over 3000 discounts for supermarkets, eating out, leisure, holidays. Alongside a financial wellbeing programme
• Community friendly – offering paid leave to volunteer, 3 days basic/year

If you are successful, it is key to know all offers of employment are subject to satisfactory completion of our pre-employment checks which include:

• Right to work check
• 3 year employment history references
• DBS criminal record check
• Social media and adverse journalism check
• Driving licence check (if applicable)
• Fit to work questionnaire (for all), followed by a medical check (if applicable)
• Qualifications and/or professional membership check (if applicable)

And finally

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