Job Description

About FWD Group

FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves more than 38 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828.

For more information, please visit www.fwd.com

PURPOSE

· To support the refreshed Digital Strategy focusing on GenAI, AI and Modern Data Platform, an experience data & AI/GenAI practitioner is needed to support enterprise-wide stakeholders make smarter business decisions, leveraging data and insights, fostering internal communication networks, more quickly and effectively.

· Independently manage data analytics and AI/GenAI modelling project from end to end.

· Conduct analytics and machine learning modelling to generate business insights.

· Implement enterprise-wide analytics and insights framework, roadmap, process and tools to achieve Data Driven Decision Organization

· Work with stakeholder to execute business insights and generate business impact

KEY ACCOUNTAIBILITIES

· Independently manage business stakeholders for end to end AI/GenAI modelling projects which has high complexity and has higher technical challenges.

· Understand business needs, and facilitate with business stakeholders to define and develop new Product/Tool/Process innovation by using AI and GenAI.

· Fine-tune/pre-train/continue training of GenAI algorithms

· Implement AI insights to support GenAI applications

· Conduct data discovery and data transformation

· Propose actionable business recommendations

· Evaluate business impact

KEY PERFORMANCE INDICATORS

· Customer insights for new opportunity identification and personalized offering

· Distribution performance analytics insights with actionable recommendations

· Define and evolve analytics insights methods, toolset and processes including the use of advanced and emerging methodologies, end-to-end analytic development lifecycle, and agile ways of working

EXTERNAL & INTERNAL CONTACTS

· Group and country function team

DECISION MAKING

· Identify proper data source / analytic tools

QUALIFICATIONS / EXPERIENCE

• Bachelor's or higher in Computer Science, Artificial Intelligence, Statistics or equivalent trade-off in related professional work experience.
• ~3 years strong experiences with Customer Analytics, Machine Learning, Data Mining, CRM segmentation analytics, program development and implementation.
• Familiar with Python, PySpark, SQL and MLOps.
• Familiar with prompt engineering, RAG and other GenAI techniques.
• Excellent communication skills and ability to work closely with business leaders to align with strategic goals.

KNOWLEDGE & TECHNICAL SKILLS

• Knowledge of financial (preferably insurance) industry leading data analytics and AI/GenAI practices.
• Machine learning Skill: neural network, tree-based algorithms (XGBoost, Random Forest), k-means, ARIMA
• Prompt engineering, GenAI model fine-tuning, RAG
• Tools and Platforms: Python, Pyspark, SQL, Vector DB, Azure, AWS and GCP