Acts as point-of contact between Operations and internal client services / clients to manage E2E operational queries and support to clients. Act as secondary point of contact in the absence of team lead in managing E2E operational queries and deliverables. Delivers databases and outputs based on client specifications on time and at expected quality as well as engaging with stakeholders
Accountable for managing e2e NIQ’s Statistical Operations processes with a goal of delivering high quality and on-time data to clients according to SLAs for assigned
countries. This would also include extensive data analysis using statistical/mathematical techniques.
Support addressing client queries related to Statistical Operations
Accountable for critical to quality decisions in Statistical Operations processes
Maintain two-way communication process with other teams
Responsible for the timely provision of data in the highest quality according to the agreed service level and requirements
Process defined reports, schedules and processes by adhering to defined procedures, delivery schedules, and SLAs
Team's KPI monitoring (quality and on time delivery) and being up to date with all processes related to assigned area
Contributing to the implementation of new standards and processes
Good knowledge of product portfolio in scope of at least one market/project
Daily work in a virtual and multicultural environment through cooperation with stakeholders and colleagues in order to delivering against the set objectives
Provide constructive input to Process Owners / Team Leads / Operations Manager to optimize and improve Operations effectiveness
Understand the relationship of assigned processes to both upstream and downstream processes to guarantee clean data is delivered by eliminating the need for re-work from any Operations team.
Bachelor’s or Master’s Any Graduate (External) preference given to Statistics, Mathematics, Computer Science
Minimum experience of 2 years and above in NIQ Operations (For Internals)
Excellent organization skills, aptitude to work in team and meet deadlines
A high degree of accuracy, proactivity and attention to detail.
Project management aptitude (Decision making, critical path, task sequencing, problem solving, etc.)
Common business language knowledge (English): speaking and writing with fluency
Good in SQL and Excel.
Well-developed analytical skills and very good attention to details
Client communication skills
Proactivity attitude in recommending suitable solutions
Able to drive initiatives forward and deliver business results in a client focused manner
Ability to work effectively in a team to achieve goals together
Good understanding of end-to-end production process/stream knowledge
Very good understanding of the local market
This Role is at B3, Only level 2 and 3 can apply
Our Benefits
NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies.
About NIQ
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.
For more information, visit NIQ.com
Want to keep up with our latest updates?
Follow us on: LinkedIn | Instagram | Twitter | Facebook
Our commitment to Diversity, Equity, and Inclusion
At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion
NielsenIQ (NIQ) is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. NIQ combined with GfK in 2023, bringing together the two industry leaders with unparalleled global reach. Today NIQ has operations in 95+ countries representing 97% of the world’s GDP. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™.
