Job Description

Join OneAdvanced

We're looking for a hands-on Boomi Integration Specialist to own the health and stability of our integration landscape. You'll be the first line of defence for data sync issues across our core platforms, driving ticket resolution down to near-zero through proactive monitoring, root cause analysis, and continuous improvement.

This role is critical during revenue-sensitive periods, month-end, quarter-end, where you'll be expected to operate with urgency, precision, and calm under pressure.

What You Will Do

Day-to-Day Operations:

• Monitor service desk tickets intake and triage daily, proactively identifying and resolving failures before they become tickets
• Own the integration support queue, triaging, prioritising, and resolving tickets with a clear focus on keeping volume consistently low and SLAs tight
• Investigate and resolve data sync failures between Salesforce, NetSuite, OpenAir, and ServiceNow, diagnosing issues at the source and fixing at the root cause, not the symptom
• Communicate clearly and promptly with platform teams (Salesforce Admins, NetSuite Admins, ServiceNow Admins) to co-ordinate cross-platform fixes
• Act as the primary technical contact for Finance and Sales Operations during data discrepancy escalations, translating technical issues into business-clear updates

Revenue-Period Focus:

• Lead integration stability efforts during month-end and quarter-end close, ensuring zero-tolerance for data sync failures that impact revenue recognition, billing, or reporting
• Maintain a pre-close checklist and execute integration health checks ahead of critical financial periods
• Provide real-time support and on-call availability during close periods as required

Continuous Improvement:

• Perform root cause analysis on recurring issues and implement permanent fixes or process guardrails
• Document integration maps, error handling logic, and known issue resolutions in a maintained knowledge base
• Identify patterns in ticket volumes and proactively redesign fragile processes to reduce failure rates
• Collaborate with the Core Business Systems team on integration enhancements, new connector builds, and platform upgrades

Stakeholder Engagement:

• Work closely with Finance and Sales Operations to understand upstream data requirements and translate them into integration logic
• Participate in platform team standups and change advisory discussions to flag integration dependencies before deployments
• Present clear, non-technical updates to business stakeholders during incidents or escalations

What Success Looks Like:

• Integration support ticket volume trending consistently toward zero
• Zero revenue-impacting data sync failures during month-end and quarter-end close
• High stakeholder satisfaction scores from Finance and Sales Operations
• Boomi process failure rate below agreed SLA threshold
• Maintained, accurate integration documentation and runbooks

#LI-PB1

What You Will Have

• 5+ years of hands-on experience with Dell Boomi AtomSphere (Process building, Atom management, error handling, alerting)
• Deep working knowledge of integrations across Salesforce, NetSuite, OpenAir, and ServiceNow
• Strong understanding of data sync patterns, bi-directional sync, upsert logic, field mapping, delta detection
• Experience triaging and resolving integration support tickets in a fast-paced environment
• Familiarity with REST/SOAP APIs, JSON, XML, and connector configuration
• Experience working directly with finance teams and sales operations stakeholders to diagnose and resolve data discrepancies
• Ability to read and interpret platform-side error logs across Salesforce, NetSuite, and ServiceNow
• Understanding of month-end and quarter-end close processes and the data dependencies they carry

Desirable:

• Boomi Associate or Professional Developer certification
• Experience with ticket management platforms
• Exposure to alternative iPaaS platforms
• Python or scripting skills for lightweight automation and data validation
• Experience in a SaaS or professional services environment

What We Do For You

• Wellbeing focused – Our people are our greatest assets, and ensuring everyone feels their best self to come to work is integral.
• Annual Leave – 20 days of annual leave, plus public holidays 
• Employee Assistance Programme – Free advice, support, and confidential counselling available 24/7.
• Personal Growth - Regardless of where you are at in your career, we’re committed to enabling your growth personally and professionally
  • Development Programmes – From Future Managers to Leadership Training, our development programmes help you get where you need to go
  • Online Learning Platform: SkillsHub! - Learning at your fingertips, anytime from anywhere. You can access our online library with relevant content for your career growth.
• Life Insurance - 3x annual salary
• Personal Accident Insurance - providing cover in the event of serious injury/illness.
• Performance Bonus – Our Group-wide bonus scheme enables you to reap the rewards of your success

Who We Are

At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society.

We’re much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more.

OneAdvanced is one of the UK’s largest business software and services companies. Based in Birmingham (The Mailbox), operating across the UK, Ireland, India, and Australia.

Our secure, scalable platform, including OneAdvanced AI, our private AI service for UK organisations, powers connectivity and innovation across critical sectors. Alongside our software are our IT services, including hosting, managed services, and application modernisation.

We strive to create an inclusive workplace that drives innovation and collaboration, championing diverse perspectives and ideas. Our Environmental, Social and Governance (ESG) strategy is embedded in everything we do, guiding us to create meaningful impact for our people, our customers and the planet.

Join us and become part of a team that’s powering the world of work and making a real difference.

Learn more at www.oneadvanced.com