This position is On-site in either our Irving, TX or Boca Raton locations (4 days/week)

Responsible for managing IT personnel including end user and third party provider activities pertaining to the design, development, testing, documentation, and implementation of application product and services.

Duties and Responsibilities:

• Responsible for overall management of team and assigned project.
• Responsible for overall financial, scope, and critical path management for assigned projects.
• Manage ETL development to integrated monitoring and billing from diverse platforms to ADT platform.
• Interface with acquisition teams and insure integrity of data being integrated to the ADT platform.
• Manage the financial, time, and resource aspects of project against a set budget and project plan.
• Manage MMB/Informix data extract, analyis and update demand funnel.
• Resolve project related issues or operational issues impacting IT or business.
• Define service levels and service agreements; manage IT operations.
• Review and evaluate work and prepare performance reports.
• Establish processes to identify, track, escalate, resolve, and report customer-related issues.
• Collaborate with the customer to define standards and measures for quality and customer satisfaction requirements.
• Assist and prepare the budget, forecast, and capital equipment reports.
• Coordinate system analysis and applications development activities through direct and indirect staff.
• Assist and recommend process and quality improvement activities for the organization.
• Perform as an internal consultant, advocate, mentor, and change agent.
• Provide vision and strategy for improvements.
• Lead and direct cross-functional teams in the areas of technology, future planning, and standard development practices.
• Deliver schedule milestones on-time to ensure project/program objectives are met.
• Responsible for personnel decisions including performance review and hire/fire activities.
• Mentor employees on career development and performance improvement
• Manage and mentor supervisors, project leads and/or technical staff.
• Perform other duties as assigned.

Requirements:

Education: Four (4) year degree or equivalent experience

Experience: 8 to 10 years

Skills:

• Advanced knowledge of major package applications software.
• Advanced written and verbal communication skills including ability to develop presentations and present to management.
• Advanced SQL, programming and analytical skills.
• Advanced background and understanding of business principles, practices and procedures.
• Advanced knowledge of MAStermind Business and/or MAStermind Monitoring.
• Advanced problem solving and negotiation skills.
• Functional understanding of general financial principles.
• Leverage business and technical expertise across disciplines, demonstrating a high level of industry knowledge.
• Contribute to the strategic direction of the client group(s).
• May provide guidance to senior management.