Job Description

Role: Senior Data Engineer

Location: Wrocław - hybrid

About the Team

We are building an innovative team responsible for analyzing ITIL process data and supporting business decision-making across Client Technology and beyond. Our mission is to transform data from ServiceNow and other IT sources into intelligent reports, predictions, and insights. The team will work with Microsoft Fabric, Power BI, and AI/ML tools to create modern analytical and predictive solutions.

Key Responsibilities

• Integrate and process data from ServiceNow and other IT sources into Azure / MS Fabric environment
• Design and maintain comprehensive dashboards in Power BI for IT and business stakeholders
• Develop predictive models and AI/ML analytics to optimize ITIL processes (e.g., incidents, problems, changes)
• Collaborate with IT and business teams to define reporting requirements and KPIs
• Ensure data quality, documentation, and compliance with data governance policies
• Monitor ETL/ELT processes and automate data pipelines in MS Fabric
• Explore new data sources and analytical technologies supporting IT and business processes
• Work following Scrum, DevOps, and TDML/TDD/BDD methodologies, including test automation and deployment pipelines.

Required Skills & Experience

• Experience working with ServiceNow or other ITSM systems
• Knowledge of MS Fabric (lakehouse, pipelines)
• Strong Power BI skills – data modeling, DAX, interactive dashboard creation
• Experience with Edit Tabulator, DAX Studio, XMLA, and APIs
• Basic knowledge of ML/AI – data preparation, predictive model development
• Proficiency in SQL and handling large datasets
• Experience working in Scrum, DevOps, TDML/TDD/BDD methodologies
• Ability to document data processes and maintain clear documentation
• Strong communication skills and ability to work in an interdisciplinary team

Required certifications:

• Microsoft Fabric: DP-600, DP-700
• Power BI: PL-300

Nice to have

• Experience with Python/R for data analysis and ML
• Knowledge of ITIL processes (incident, problem, change, service request)
• Experience automating data pipelines and workflows
• Familiarity with Azure AI/ML tools (ML Studio, Synapse ML, Fabric AI)

What We Offer

• The opportunity to build dashboards that get used
• Chance to build advanced predictive and AI/ML models impacting the entire organization
• Access to cutting-edge Microsoft Fabric and Power BI tools
• Influence on IT processes and business decision-making at a global level
• Work in Agile/DevOps methodologies with a focus on automation and quality.