Job Description

You need to be highly motivated, self-driven, and possess a strong combination of technical, operational, and communication skills. This role requires someone who can translate complex technical concepts and operational practices into clear, scalable documentation and repeatable processes. Success in this position depends not only on solving technical challenges, but also on capturing knowledge, improving workflows, and building operational frameworks that enable teams across regions to execute consistently and efficiently.

You will combine hands-on technical expertise with exceptional technical writing and process engineering capabilities—supporting escalations, incident response, and operational health across one or more data centers while creating and maintaining the documentation, standards, and procedures that drive operational excellence. Working with a global, multi-level team, you will identify opportunities to improve existing processes, develop new operational procedures, and establish documentation that reduces risk, improves consistency, accelerates onboarding, and enables scale across Oracle Data Center Operations.

Key Responsibilities

You need to be highly motivated, self-driven, and have a combination of strong analytical, communication, and project skills. You will also:

• Serve as a technical author and process engineer for Data Center Operations, creating and maintaining operational procedures, standards, runbooks, knowledge articles, and engineering documentation.
• Translate complex technical concepts, troubleshooting activities, and operational practices into clear, actionable documentation for global audiences.
• Analyze existing workflows and operational practices to identify documentation gaps, process inefficiencies, and opportunities for standardization.
• Design, document, and implement new operational processes that improve consistency, scalability, efficiency, and operational readiness.
• Partner with technicians, engineers, program managers, and SMEs to capture institutional knowledge and convert it into sustainable operational procedures.
• Establish documentation standards, governance, and review processes to ensure accuracy, quality, consistency, and long-term maintainability.
• Develop, maintain, and periodically refresh operational training content to ensure procedures, standards, and onboarding materials remain current with infrastructure, process, and policy changes.
• Edit and update SCORM-based training packages and related learning materials to reflect approved operational procedures, incident learnings, region-specific requirements, and process improvements.
• Drive continuous improvement initiatives by leveraging operational data, incident trends, lessons learned, and stakeholder feedback to refine procedures and workflows.
• Lead documentation efforts resulting from incident response, RCAs, region expansions, infrastructure deployments, and operational changes.
• Apply ITSM disciplines; ITIL experience preferred.
• Support new region builds and expansions (remote and onsite) to meet quality and schedule goals.
• Serve as liaison with project teams and engineering to manage timelines, dependencies, and capacity needs.
• Partner cross-functionally to uphold safety, readiness, and operational excellence during builds.
• Oversee installations, repairs, inventory, and logistics.
• Guide replacements/upgrades and support site improvements through implementation.
• Plan and execute rack deployments, installs, and physical network changes.
• Drive preventative maintenance and facility optimization (airflow/pressure, containment, power trains) to improve stability and efficiency.
• Provide support for complex escalations.
• Evaluate operational processes, workflows, and support models to identify opportunities for simplification, automation, standardization, and risk reduction.
• Develop measurable improvements to operational procedures and track outcomes through defined success metrics.
• Drive adoption of new processes through documentation, training, stakeholder engagement, and operational change management.
• Champion a culture of continuous improvement by promoting knowledge sharing, operational excellence, and process discipline across Data Center Operations.

Required Qualifications

• Experience in data center operations, technical support, and/or engineering.
• Working knowledge of power, cooling, structured cabling, and connectivity.
• Basic understanding of network architecture and common protocols.
• Knowledge of OCI and cloud computing concepts.
• Experience supporting enterprise customers with a strong customer-outcome mindset.
• Ability to diagnose issues, identify root cause, and deliver durable fixes.
• Hands-on experience with enterprise server, storage, and networking technologies.
• Server administration experience, especially Linux/Unix.
• Demonstrated experience creating technical documentation, operational procedures, runbooks, knowledge articles, and engineering standards for technical audiences.
• Proven ability to transform complex technical concepts and operational activities into clear, concise, and actionable documentation.
• Experience analyzing, designing, documenting, and improving operational processes in a technical or engineering environment.
• Strong process engineering mindset with the ability to identify inefficiencies, develop scalable solutions, and drive operational standardization.
• Excellent written and verbal communication skills with exceptional attention to detail and documentation quality.
• Experience developing operational documentation programs, knowledge management systems, or documentation governance frameworks.
• Experience applying Lean, Six Sigma, or other continuous improvement methodologies to operational process design and optimization.
• Experience leading cross-functional process improvement initiatives in data center, cloud, infrastructure, or technology operations environments.
• Experience creating, editing, or maintaining technical training materials, including online learning content, job aids, onboarding resources, or operational training documentation.
• Ability to maintain training content in alignment with changing operational procedures, technical standards, incident learnings, and compliance requirements.

Preferred Job Qualifications

Education and/or Experience:
5-7 years of experience in IT infrastructure support, server administration, or data center operations, design, and layout

OR

Bachelor's Degree in Computer Science, Engineering, Information Systems, Information Technology, or related field AND 5 years of experience in IT infrastructure support, server administration, or data center operations, design, and layout

OR

Master's Degree in Computer Science, Engineering, Information Systems, Information Technology, or related field AND 5 years of experience in IT infrastructure support, server administration, or data center operations, design, and layout

OR

Doctorate in Computer Science, Engineering, Information Systems, Information Technology, or related field AND 3 years of experience in IT infrastructure support, server administration, or data center operations, design, and layout.

Additional Experience:

• Data Center or Cloud Industry Certifications.
• Experience developing operational documentation programs, knowledge management systems, or documentation governance frameworks.
• Experience applying Lean, Six Sigma, or other continuous improvement methodologies to operational process design and optimization.
• Experience leading cross-functional process improvement initiatives in data center, cloud, infrastructure, or technology operations environments.

Disclaimer:

Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from: $74,100 to $148,300 per annum. May be eligible for bonus and equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level - IC3

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